Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LESLIE RODRIGUEZ

Summary

Dynamic and skilled baker with 17 years of experience in artisan baking, possessing extensive knowledge of baking techniques, times, temperatures, and flavor profiles. Proven expertise in the proper function and maintenance of bakery utensils and equipment enhances the ability to produce high-quality products that consistently exceed customer expectations. As a Production Supervisor, a strong commitment to driving company production and revenue goals is complemented by a solid background in logistics and transportation management, ensuring operational efficiency and timely deliveries. Recognized for fostering team collaboration and adaptability in fast-paced environments, along with excellent leadership and problem-solving abilities that support both individual tasks and collaborative projects.

Overview

17
17
years of professional experience

Work History

Dispatcher

Oreilly Auto Pats
01.2019 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 14 fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Tracked and monitored vehicle performance and maintenance.
  • Managed customer accounts and invoicing.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.


  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Pastry Chef

Chartwells Dining Services by Compass Group
06.2016 - 12.2019
  • Resolved customer concerns in a positive and constructive manner.
  • Conducted employee evaluations, assessing strengths and reassigning accordingly.
  • Established merchandising, sales and profit objectives.
  • Determined quantity of product to prep for next day's operation by maintaining detailed production schedule.
  • Established and maintained positive vendor relationships.
  • Complied with all health and safety codes.
  • Opened and closed bakery.
  • Effectively prepped, stored, rotated and stocked product.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
  • 17 years experience with baking for gluten-free, vegan and alternative diets.
  • Successfully managed production activities so all orders were shipped on time.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Practiced safe food handling procedures at all times.
  • Ordered and received bakery products and supplies.
  • Decorated and merchandised quality bakery goods.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Trained new employees
  • Responsible for the weekly inventory and schedules of bakery employees

Head of Baker

The Grand America Hotel
08.2008 - 06.2016
  • Mixed, proofed, shaped and baked dough for baguettes, and other breads.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Maintained updated knowledge of local competition and restaurant industry trends.
  • Decorated and merchandised quality bakery goods.
  • Practiced safe food handling procedures at all times.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.

Education

Patisserie and Baking Diploma - Coursework Includes Culinary Industry Management

Le Cordon Blue College of Culinary Arts
New York, NY
02-1998

High School Diploma -

St. Mary's Catholic High School
Lima, Peru
12-1986

Skills

  • Effective decision-making under pressure
  • Quick learner
  • Efficiently organized
  • Safety inspections
  • Flexible in dynamic environments
  • Strong decision-making
  • Effective multi-tasking
  • Task management
  • Experienced in carrying heavy loads
  • Weight and volume assessment
  • Sanitation management
  • Effective problem solver
  • Detail-oriented approach
  • Collaborative team member
  • Dependable and honest
  • Understanding of inventory management
  • Positive and engaging demeanor
  • Client support
  • Accurate data entry
  • Collaborative decision-making
  • Effective listening
  • Resilience under pressure
  • Effective time management
  • Efficient dispatching procedures
  • Analytical problem-solving
  • Client engagement
  • Logistics coordination
  • Effective schedule coordination
  • Efficient route planning
  • Meeting schedule management
  • Efficient route planning
  • Order routing management
  • Client support coordination
  • Efficient work order management
  • Operation of communication equipment
  • Coordinating field personnel
  • Strategic service planning
  • Incident documentation
  • Effective conflict resolution
  • Traffic observation
  • Effective multitasking
  • Collaborative teamwork
  • Effective verbal communication
  • Navigational map reading
  • Safety protocols
  • Inventory oversight
  • Field team monitoring
  • Fleet coordination
  • Effective radio communication
  • Managing urgent deliveries
  • Facilitating new hire training
  • Effective driver communication
  • Guidance assistance
  • Route optimization
  • Order management
  • Logistics coordination
  • Streamlined delivery processes
  • Shift scheduling
  • Effective multitasking
  • Effective organizational skills
  • Strong verbal communication
  • Collaborative teamwork
  • Route optimization
  • Administrative paperwork handling
  • Mentoring individuals
  • Effective verbal communication
  • Employee training
  • Crew coordination
  • Quality assurance
  • Effective work delegation
  • Team coordination for scheduling
  • Accurate distance estimation
  • Equipment evaluation
  • Calm under stress
  • Effective listening
  • Collaborative decision-making
  • Client support

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Dispatcher

Oreilly Auto Pats
01.2019 - Current

Pastry Chef

Chartwells Dining Services by Compass Group
06.2016 - 12.2019

Head of Baker

The Grand America Hotel
08.2008 - 06.2016

Patisserie and Baking Diploma - Coursework Includes Culinary Industry Management

Le Cordon Blue College of Culinary Arts

High School Diploma -

St. Mary's Catholic High School

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