leslie Rodriguez Carpio
Rialto ,CA
Summary
Driven professional with a proven track record in administrative leadership and project management, notably at DCL Logistics. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant cost reductions. Skilled in database management and adept at fostering team productivity through effective communication and mentoring.
Overview
8
8
years of professional experience
Work History
RMA Coordinador
DCL Logistics
09.2018 - Current
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Completed bi-weekly payroll for Number employees.
Telephone Promoter
Movistar
05.2017 - 03.2018
- Troubleshot Product or Service problems, applying advanced understanding of offerings.
- Approved and terminated customer contracts upon request.
- Enhanced junior team performance through mentoring.
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Called prospective customers in designated market area to qualify leads.
- Asked pertinent questions to understand customer requirements.
- Informed current and prospective customers of promotions and new or upgraded products.
- Followed up with customers to solicit further sales.
- Built relationships with customers using strong persuasion and active listening skills.
Telephone Promoter
Telcel
07.2016 - 03.2017
- Troubleshot Product or Service problems, applying advanced understanding of offerings.
- Approved and terminated customer contracts upon request.
- Enhanced junior team performance through mentoring.
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Called prospective customers in designated market area to qualify leads.
- Asked pertinent questions to understand customer requirements.
- Informed current and prospective customers of promotions and new or upgraded products.
- Followed up with customers to solicit further sales.
- Built relationships with customers using strong persuasion and active listening skills.
Education
Universidad De Guanajuato
Silao,GTOSkills
- Consulting
- Administrative Leadership
- Project Management
- Data Entry
- Schedule Management
- Work Planning and Prioritization
- Customer Service
- Information Collection
- Database Management
- Document Management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
RMA Coordinador
DCL Logistics
09.2018 - Current
Telephone Promoter
Movistar
05.2017 - 03.2018
Telephone Promoter
Telcel
07.2016 - 03.2017
Universidad De Guanajuato