Leslie Rojas
Gainesville,GA
Summary
Dedicated Customer Service Specialist with the ability to prioritize and multi-task in a fast-paced environment. Proven team player who consistently achieves personal and business goals. Known for effectively resolving escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Dental Town
Cumming, GA
08.2023 - Current
- Answer phone, schedule, reschedule, and cancel patient appointments
- Send records to other Dental Offices
- Reply to emails and voicemails
- Confirm appointments
- Input insurance information
- Help patients pay their Dental bills
Sales Representive
AutoZone
Gainesville, GA
02.2023 - 08.2023
- Help Customers find products for their car
- Work the register
- Replace wipes and batteries on cars
- Keep the store clean
Sales Representative
AT&T Wireless
Cumming, GA
11.2022 - 02.2023
- Help customers with questions, sale plans, phones, and accessories.
Cashier
Walmart
Cleveland , GA
06.2021 - 01.2022
- Help customers check out
- Train new employees
Closing Manager
Advance Auto Parts
Dahlonega, GA
01.2021 - 06.2021
- Help customers
- Work register
- Supervise coworkers
- Open and close the store
Sales Representative
Advance Auto Parts
Abilene, TX
04.2020 - 01.2021
- Help customers
- Work register
- Keep store clean
Mechanic Assistant
Tropical Power Systems
Fajardo , PR
01.2008 - 02.2020
- Assist the Mechanic
- Repair diesel and gasoline engines for automobiles, boats, and homes.
Waiter
Lolitas Restaurant
Luquillo, PR
02.2018 - 12.2019
- Taking orders from customers
- serving food and drinks
- Taking payments
Cashier Trainer
Target
Kissimmee, FL
05.2016 - 12.2016
- Manage cash
- Train cashiers
Manager
San Pedro Gas Station
Farjardo , PR
02.2014 - 05.2015
- Maintain the inventory of goods
- Buy goods
- Internal and external cleaning of the facility
- Cashier
Secretary
Instituto de Banca y Comercio
Fajardo, PR
08.2013 - 05.2014
- Answer calls
- Organize and file student's folders
- Keep the facility clean
Education
Certified Computer Technician - Computers
Instituto De Banca Y Comercio - San Juan
San Juan, PR05-2014
Skills
- Appointment Scheduling
- Scheduling
- Inbound and Outbound Calling
- Problem-solving abilities
- High-energy attitude
- Professional telephone demeanor
- Critical Thinking
- Multi-Task Management
- Customer Service
- Computer Proficiency
- Positive and professional
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Elementary
References
References available upon request.
Timeline
Customer Service Representative
Dental Town
08.2023 - Current
Sales Representive
AutoZone
02.2023 - 08.2023
Sales Representative
AT&T Wireless
11.2022 - 02.2023
Cashier
Walmart
06.2021 - 01.2022
Closing Manager
Advance Auto Parts
01.2021 - 06.2021
Sales Representative
Advance Auto Parts
04.2020 - 01.2021
Waiter
Lolitas Restaurant
02.2018 - 12.2019
Cashier Trainer
Target
05.2016 - 12.2016
Manager
San Pedro Gas Station
02.2014 - 05.2015
Secretary
Instituto de Banca y Comercio
08.2013 - 05.2014
Mechanic Assistant
Tropical Power Systems
01.2008 - 02.2020
Certified Computer Technician - Computers
Instituto De Banca Y Comercio - San Juan
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