Leslie Rojas
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Office Manager
A Yancy Life
10.2022 - Current
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Aided human resources in recruiting efforts by screening resumes, scheduling interviews, and gathering feedback from hiring managers.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance.
Office Manager
South Houston Chiropractic
03.2022 - 10.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Retail Sales Associate
Belleza Beauty
11.2021 - 03.2022
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Uber Eats Driver
Uber
06.2019 - 10.2022
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Personal Assistant
RE/MAX
06.2019 - 10.2019
- Enhanced executive's productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Maintained appropriate filing of personal and professional documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Accomplished project deadlines by assisting with task completion whenever required.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
Server/Waiter
IHOP
12.2018 - 03.2019
- Provided excellent customer service., Greeted customers and present menus., Made suggestions based on their preferences., Take and serve food/drinks orders, Arrange table settings., Kept tables clean and tidy at all times., Delivered checks and collected payments.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Salvation Army Bell Ringer
The Salvation Army
11.2018 - 12.2018
- Enhanced the bell ringing experience by incorporating various techniques and rhythms.
- Drew attention to kettle by bell ringing and greeting people.
- Protected donations by never leaving kettle unattended.
- Answered questions about work of Salvation Army and its goals.
Secretary/Receptionist
Rio Bravo Remodeling
08.2018 - 12.2018
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Associate's degree - General Studies
San Jacinto College
Pasadena, TX05.2024
High school diploma -
Robert E. Lee High School
Baytown, TX06.2018
Skills
- Customer service
- Smartsheets
- Interviewing
- QuickBooks
- Policy Development
- Data Entry
- Administrative Support
- Data Retrieval Systems
- Relationship Building
- Office Administration
- Employee Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
A Yancy Life
10.2022 - Current
Office Manager
South Houston Chiropractic
03.2022 - 10.2022
Retail Sales Associate
Belleza Beauty
11.2021 - 03.2022
Uber Eats Driver
Uber
06.2019 - 10.2022
Personal Assistant
RE/MAX
06.2019 - 10.2019
Server/Waiter
IHOP
12.2018 - 03.2019
Salvation Army Bell Ringer
The Salvation Army
11.2018 - 12.2018
Secretary/Receptionist
Rio Bravo Remodeling
08.2018 - 12.2018
Associate's degree - General Studies
San Jacinto College
High school diploma -
Robert E. Lee High School
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