Leslie Roldan

Plan and prepare employee work schedules. • Coordinate activities with other departments
that services are provided in an efficient and timely manner.
• Inspect work performed to ensure that it meets
specifications and established standards.
• Perform or assist with cleaning duties as necessary.
• Confer with staff to resolve performance and personnel
problems, and to discuss company policies.
• Establish and implement operational standards and
procedures for the departments supervised.
• Investigate complaints about service and equipment, and take corrective action.
• Maintain required records of work hours, budgets,
payrolls, and other information.
• Inspect and evaluate the physical condition of facilities
to determine the type of work required.
• Check and maintain equipment to ensure that it is in
working order.

Order tests that could determine the causes of product malfunctions.
• Recommend improvements in products, packaging,
shipping, service, or billing methods and procedures to
prevent future problems.
• Resolve customers' service or billing complaints by
performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts,
refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods, services or
admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Answer customers' questions, and provide information
on procedures or policies.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change.