Leslie Romero
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Bartender
Cheesecake Factory Inc
02.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Server
Olive Garden
01.2019 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Soom Soom
03.2017 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Student Loan Counselor
Student Loan Service
11.2016 - 11.2017
- Reduced delinquency rates by implementing proactive outreach strategies targeting at-risk borrowers.
- Served as a reliable resource for colleagues seeking guidance on complex student loan issues or navigating challenging borrower situations.
- Collaborated with a team of counselors to share best practices and improve overall service quality.
- Streamlined the application process for loan consolidation, resulting in faster processing times and increased borrower satisfaction.
- Negotiated alternative payment arrangements with lenders on behalf of struggling borrowers, resulting in more manageable monthly payments.
Education
Associate In Hospitality - Hospitality Administration And Management
Pima Community College
Tucson, AZSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Outgoing Personality
- Menu Memorization
- Bilingual- Fluent in English and Spanish
- Honest and Dependable
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Cheesecake Factory Inc
02.2022 - Current
Server
Olive Garden
01.2019 - 08.2021
Server
Soom Soom
03.2017 - 09.2019
Student Loan Counselor
Student Loan Service
11.2016 - 11.2017
Associate In Hospitality - Hospitality Administration And Management
Pima Community College