Leslie Romo
Houston,TX
Summary
Experienced Property Management Professional with a strong work ethic and a reputation for reliability. Proven track record in overseeing property operations and fostering tenant satisfaction. Skilled problem-solver with a commitment to maximizing asset value. Seeking to leverage solid experience and strong work ethic to drive success in property management endeavors.
Overview
3
3
years of professional experience
Work History
Property Manager
Ashford Communities
02.2024 - Current
- Tenant Relations and Leasing: Overseeing of tenant relations, including handling inquiries, addressing concerns, and resolving disputes. Managing the leasing process, including advertising vacancies, screening applicants, and preparing lease agreements.
- Property Maintenance and Inspections: Coordinating maintenance and repairs to ensure the property is well-maintained and meets safety standards. Conducting regular inspections of units and common areas to identify maintenance needs and address them promptly.
- Financial Management: Managing the property's financial operations, including budgeting, rent collection, and expense tracking. Preparing financial reports and forecasts to track the property's performance and ensure financial goals are met.
- Regulatory Compliance: Ensuring compliance with all local, state, and federal regulations governing rental properties.
- Administrative Tasks: Maintaining accurate records of tenant leases, maintenance requests, and financial transactions.
- Staff Supervision and Training: Supervising on-site staff, including leasing agents, and maintenance personnel Providing training and guidance to staff members to ensure they perform their duties effectively.
- Emergency Response and Safety: Developing and implement emergency response procedures to ensure the safety of tenants and property.
- Vendor and Contractor Management: Coordinating with vendors and contractors for maintenance, repairs, and property improvement projects. Negotiating contracts and ensure work is completed to satisfactory standards.
- Property Marketing and Growth: Developing and implementing marketing strategies to attract new tenants and maintain high occupancy rates. Identifying opportunities for property growth and expansion, such as renovations or acquisitions.
Assistant Property Manager
Ashford Communities
02.2023 - 02.2024
- Financial Operations: Completed daily financial transactions such as collecting rent and fees, preparing bank deposits, reconciling accounts, and generating financial reports using property management software and Excel.
- Tenant Management: Reviewed resident files to identify unpaid fees, communicated with tenants regarding outstanding balances, implemented procedures for collecting on delinquencies, and enforced lease terms.
- Invoicing and Coordination: Reviewed and submitted invoices, coded charges to management software, and facilitated communication between maintenance and accounting departments as needed.
- Eviction Process: Followed established procedures related to evictions, including issuing proper notices, representing the community in court hearings, and executing eviction proceedings when necessary.
- Resident Move-Outs: Processed resident move-outs in compliance with lease terms and notice requirements, applied appropriate fees, and handled lease cancellations.
- Customer Satisfaction: Promoted resident satisfaction and retention by responding to complaints, questions, and requests promptly, and took appropriate action to resolve service issues. Scheduled management and contractors to ensure effective communication and service delivery.
- Client/Owner Relations: Assisted in managing the client/owner relationship by meeting with owners, conducting community tours, and addressing typical leasing requirements.
- Training and Development: Was responsible for training new leasing consultants within the portfolio, enhancing their skills, and ensuring consistency in service delivery.
- Collaboration and Improvement: Worked directly with Regional Supervisors and the Property Manager to identify weaknesses in marketing, morale, and onsite management practices. Practiced prioritization and self-delegation to provide prompt and accurate services.
Leasing Professional
Ashford Communities
01.2021 - 02.2023
- Recorded and updated details of prospective and existing landlords and tenants into computer database.
- Examined properties and informed maintenance staff of issues.
- Advertised available properties and conducted property tours as part of marketing activities.
- Screened prospective tenants to ensure they meet eligibility requirements.
- Completed lease applications and assisted with verification of application information.
- Informed prospective tenants of results.
- Inspected properties when tenants take occupation and vacated.
- Liaision for tenants to provide information and address their complaints and concerns.
- Maintained and stored documentation effectively.
- Accepted rent payments, security deposits and other applicable fees.
- Worked with Houston Housing Authority
Education
High School Diploma -
Benjamin O. Davis High School
Houston, TX05.2018
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Time Management
- Fast Learner
- Leadership Skills
- Business Development Strategies
- Detail Oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Property Manager
Ashford Communities
02.2024 - Current
Assistant Property Manager
Ashford Communities
02.2023 - 02.2024
Leasing Professional
Ashford Communities
01.2021 - 02.2023
High School Diploma -
Benjamin O. Davis High School
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