Leslie Roque
Villa Rica,GA
Summary
Experienced Operations Management and Administrative Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Equipment Operations and Contract Administrator
MacDermid Graphic Solutions
Atlanta , GA
04.2019 - Current
- Drive global equipment rollouts by collaborating closely with strategic vendors and sales teams to meet rigid specifications with mission-critical deadlines.
- Developed excellent relationships with suppliers, team members, and senior leadership to improve procurement service.
- Reviewed proposals, qualified vendors, and recommended optimal suppliers.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Organize and overview shipments, prepare paperwork for freight forwarders
- Analyzed inventory usage and assessed trends to provide maximum coverage for each period.
- Supervised team of 29 Field Service Technicians and provided training focused on maximizing overall performance while meeting customers' needs.
- Carefully monitored customers' sales activity to ensure customers were meeting contractual obligations.
- Review and maintain contract agreements for 170+ customers
- Identified procedure or process changes required to improve performance and productivity.
Sales/Service Administrative Assistant
MacDermid Graphics Solutions
Atlanta, GA
01.2011 - 04.2019
- Decrease emergency calls by 20% by implemented audits visits to equipment and process
- Maintained and coordinate travel and appointment schedule by suing computerized scheduling system
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Office Coordinator
MacDermid Graphics Solutions
Atlanta, GA
01.2010 - 01.2011
- Organized company meetings and events for 50 employee team
- Establish relationships with vendors and suppliers
- Produced high-quality communications for internal and external use.
- Worked with office staff to maintain smooth operations and team readiness for unexpected demands.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Monitored vendor accounts and product updates to verify competitive pricing.
- Efficiently supervised filing, sorting, and handling incoming company policies and performance standards.
Customer Service Representative
MacDermid Graphics Solutions
Atlanta, GA
01.2005 - 01.2009
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Managed over 49 customer orders and over 1 million value
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements
- Coordinated with dealers and distributors by delivering quality goods and support
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Coordinated with dealers and by delivering quality support and detailed educational information
- Completed and processed purchase orders and customer invoices
- Liaised between warehouse personnel and customer to facilitate account and operational needs
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
- Generated documentation and information required for customer shipments
Education
MBA - International Business
Strayer University US
Douglasville GA 05.2014
Bachelor of Science - office administration
University of Puerto Rico - Utuado
Utuado, PR05.2000
Skills
- Excels at employee relations, conflict resolution, and management initiatives
- Vendor coordination
- Purchasing and procurement
- Project Management
- Request for Proposals (RFP)
- Proficient in Word, Excel, PowerPoint, BI, SAP, File Maker, SalesForce, Share Point, Trello, M-helpdesk-schedule software, Outlook, and Lotus
- Scheduling
- Documentation and control
- Equipment operations
- Process Development
- Training and Development
- Policy and procedure modification
- Administration and management
- Case planning and management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Equipment Operations and Contract Administrator
MacDermid Graphic Solutions
04.2019 - Current
Sales/Service Administrative Assistant
MacDermid Graphics Solutions
01.2011 - 04.2019
Office Coordinator
MacDermid Graphics Solutions
01.2010 - 01.2011
Customer Service Representative
MacDermid Graphics Solutions
01.2005 - 01.2009
MBA - International Business
Strayer University US
Bachelor of Science - office administration
University of Puerto Rico - Utuado
Similar Profiles
TEO/ PIH HEANTEO/ PIH HEAN
Assistant Technical Mananger at MacDermid Performance SolutionsAssistant Technical Mananger at MacDermid Performance Solutions
KARTHIK KANTHASAMYKARTHIK KANTHASAMY
Logistics & IS at MacDermid Alpha Electronics Solutions India Pvt LtdLogistics & IS at MacDermid Alpha Electronics Solutions India Pvt Ltd
Nilanjana Roy ChoudhuryNilanjana Roy Choudhury
Product Specialist Marketing, Project Manager at MacDermid Alpha Electronic Solutions (MAES),Product Specialist Marketing, Project Manager at MacDermid Alpha Electronic Solutions (MAES),