Leslie Rowan

Perform expert-level facials and skin care treatments at Hand & Stone's busy Cherry Creek location. Services include Dermalinfusion, microdermabrasion, chemical peels, LED phototherapy, Nuface treatments, and hair removal. Educate customers on services while promoting additional treatments and products. Deliver high-level customer service with extremely high level of satisfaction. Achievements and major contributions include:

• Regularly exceeded company quotas for service upgrades and product sales, achieving client upgrade rate of over 90% .
• Built loyal business of repeat and referral customers based on quality services, great outcomes, and positive customer interactions; currently hold highest percentage of client retention and requests of all estheticians at spa.
• Selected to train estheticians at two Denver locations based on deep product knowledge and services offered.
• Chosen to represent Hand & Stone as National Social Media Spokesperson.
• Regularly attend continuing education and certification opportunities to advance abilities.

Ensured passenger safety, security, and comfort during boarding, in flight, and during departure.

• Greeted passengers and reviewed flight safety instructions.
• Delivered excellent customer service by answering questions, resolving issues, and comforting guests during stressful situations.
• Maintained compliance with airline and FAA requirements and regulations.