Summary
Overview
Work History
Education
Skills
Timeline
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William Enoch

Greensboro,NC

Summary

Dynamic management, and customer-focused processional with 5 years of experience in retail sales and a strong commitment to providing excellent customer service. Seeking to leverage expertise in product knowledge and sales strategies to contribute to the success of Home Depot and enhance the shopping experience for customers.


Overview

21
21
years of professional experience

Work History

Commercial Vehicle Operator

Beckley Management
07.2019 - Current
  • Consistently exceeded expectations for professionalism during routine evaluations.
  • Developed strong communication skills through daily interactions with dispatchers, and supervisors.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Demonstrated flexibility in adapting to various vehicle types, learning new routes quickly for optimal efficiency.
  • Contributed to a positive working environment by maintaining open lines of communication with colleagues and supervisors.

Commercial Vehicle Operator

Keenan Energy
12.2017 - 06.2019
  • Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
  • Completed daily route consisting of up to 5 stops, focusing on safety and timeliness.
  • Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
  • Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.

Commercial Vehicle Operator

Petroleum Transport Company(PTC)
04.2013 - 11.2017
  • Provided a high level of customer service by addressing customer concerns promptly and professionally.
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Maximized operational efficiency through effective time management strategies that ensured punctual dropoffs.
  • Upheld company policies and procedures while consistently delivering a positive experience for clients.

Sales Associate

Sears
03.2008 - 02.2013
  • Provided high-quality service in a fast-paced retail environment, addressing customer needs and concerns.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.

Customer Service Representative

APAC Customer Services
03.2004 - 02.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Business Administration

Kaplan University
Davenport, IA

Skills

  • Excellent written and verbal communication
  • Problem-solving
  • Customer service focus
  • Adaptability

Timeline

Commercial Vehicle Operator

Beckley Management
07.2019 - Current

Commercial Vehicle Operator

Keenan Energy
12.2017 - 06.2019

Commercial Vehicle Operator

Petroleum Transport Company(PTC)
04.2013 - 11.2017

Sales Associate

Sears
03.2008 - 02.2013

Customer Service Representative

APAC Customer Services
03.2004 - 02.2008

Business Administration

Kaplan University

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William Enoch