Leslie Ruiz
Pomona,CA
Summary
Proven achiever with a background at California Polytechnic State University, adept in database management and fostering customer relationships. Excelled in enhancing office efficiency and implementing digital platforms for resource accessibility, demonstrating exceptional organizational and communication skills. Achievements include significant improvements in resource utilization and customer/student satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Learning Resource Center Clerical
California Polytechnic State University
11.2023 - Current
- Evaluated resource usage and effectiveness through regular assessments, informing decisions on future acquisitions or improvements within the Learning Resource Center.
- Provided specialized support for students with disabilities, collaborating closely with campus accessibility services to ensure equal access to resources.
- Contributed to a welcoming environment by maintaining an organized and visually appealing space in the Learning Resource Center.
- Managed inventory of materials, ensuring timely replacement or repair when needed to maintain optimal resource availability.
- Implemented digital platforms for remote access to resources, expanding accessibility for off-campus students or those unable to visit the center during operating hours.
- Streamlined resource access by implementing an efficient cataloging system, improving searchability and organization for users.
- Answered questions from patrons and helped to find desired materials.
- Gained strong understanding of various methods for cataloging books and other materials.
- Monitored library environments to maintain safe, hazard-free settings.
- Maintained secure environment by monitoring visitors at front desk.
Bronco Scholars Student Assistant/Academic Peer Mentor
California Polytechnic State University
02.2023 - Current
- Greeted visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Maintained clean and organized office areas to present pleasant and inviting atmosphere to visitors.
- Improved communication within the office by creating informative email updates regarding deadlines and announcements.
- Maintained accurate inventory of office supplies, ensuring availability of necessary materials for daily operations.
- Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
Receptionist
Jonescape Construction INC.
08.2021 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Education
Bachelor of Arts - Sociology-social Work, Psychology Minor
California Polytechnic State University
Pomona, CA12.2024
Skills
- Effective Organization
- Training facilitation
- Instructional support
- Written and oral communication
- Computer Assistance
- Customer Relationship Management
- Processes and procedures
- Administrative Support
- Telephone Etiquette
- Database Management
- Guest Services
- Microsoft Access
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Sign Language
Elementary
Timeline
Learning Resource Center Clerical
California Polytechnic State University
11.2023 - Current
Bronco Scholars Student Assistant/Academic Peer Mentor
California Polytechnic State University
02.2023 - Current
Receptionist
Jonescape Construction INC.
08.2021 - 08.2023
Bachelor of Arts - Sociology-social Work, Psychology Minor
California Polytechnic State University