Leslie Ruiz
Haines City
Summary
Customer-focused professional with experience in banking, retail operations, customer service, cash handling, and leadership. Skilled in resolving customer concerns, processing transactions accurately, handling high-volume interactions, and maintaining professional communication in fast-paced environments. Seeking a position in a banking call center where strong communication and problem-solving skills can contribute to customer satisfaction and operational success.
Overview
2027
2027
years of professional experience
Work History
Assistant Kitchen Staff Member
Loves Travel Stop & Country Store
Polk City, FL
12.2024 - Current
- Assisted in daily kitchen operations, ensuring food preparation adhered to safety standards.
- Supported team in maintaining cleanliness and organization of kitchen and storage areas.
- Collaborated with staff to streamline food service processes, reducing wait times during peak hours.
- Trained new kitchen staff on equipment usage and proper food handling techniques.
Substitute Teacher
Kelly Educational Services
Lakeland, FL
2024 - Current
- Implemented lesson plans and adapted materials to meet diverse student needs.
- Monitored student behavior and maintained a positive classroom environment.
- Collaborated with teachers to support curriculum objectives and enhance learning experiences.
- Utilized educational technology tools to engage students and facilitate remote learning.
Teller
Wells Fargo
Haines City, FL
01.2023 - 01.2024
- Processed customer deposits, withdrawals, and account transactions accurately and efficiently.
- Assisted customers with banking questions and resolved issues professionally.
- Handled large amounts of cash while following banking procedures and compliance standards.
- Maintained confidentiality of customer and financial information.
- Used banking systems and computer software to process transactions and update records.
Cashier/Team Trainer/Shift Lead/IMC/Kitchen Manager
Love's Travel Stops & Country Stores Inc.
Davenport, FL
08.2019 - 12.2022
- Provided excellent customer service in a high-volume retail environment.
- Resolved customer complaints and concerns in a professional and timely manner.
- Trained and supervised team members on daily operations and customer service standards.
- Managed cash registers, payments, and transaction accuracy.
- Demonstrated strong multitasking, communication, and leadership skills.
Team Member / Trainer
McDonald's
Haines City, FL
01.2017 - 2019
- Assisted customers with orders, questions, and concerns.
- Processed payments and maintained accurate cash handling procedures.
- Trained new employees on customer service and operational procedures.
Education
Associate in Liberal Arts -
Polk State College
Lakeland, FLCertificate - Phlebotomy
American Vocational Academy
Kissimmee, FLSkills
- Customer Service & Support
- Attention to detail
- Call Handling & Phone Etiquette
- Cash Handling & Transaction Processing
- Conflict Resolution
- Data Entry & Computer Skills
- Professional Communication
- Problem Solving
- Team Leadership & Training
- Microsoft Office
- Attention to Detail
- Multitasking
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Assistant Kitchen Staff Member
Loves Travel Stop & Country Store
12.2024 - Current
Teller
Wells Fargo
01.2023 - 01.2024
Cashier/Team Trainer/Shift Lead/IMC/Kitchen Manager
Love's Travel Stops & Country Stores Inc.
08.2019 - 12.2022
Team Member / Trainer
McDonald's
01.2017 - 2019
Certificate - Phlebotomy
American Vocational Academy
Substitute Teacher
Kelly Educational Services
2024 - Current
Associate in Liberal Arts -
Polk State College