Leslie Ruvalcaba
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly Bartender with exceptional motivation and communicative skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
4
4
years of professional experience
Work History
Bartender
Dirty Laundry
04.2023 - Current
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
Server
The Shack
01.2023 - 04.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Checked guests' identification before serving alcoholic beverages.
- Served food and beverages promptly with focused attention to customer needs.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Personal Assistant
Dama Bella Salon
08.2021 - 02.2022
- Collaborated with dispatchers to ensure accurate communication regarding job assignments and scheduling changes.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated strong problem-solving skills in addressing unexpected situations such as inclement weather or mechanical issues.
- Increased customer satisfaction with prompt and courteous service during delivery and pickup tasks.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Greeted guests in with friendliness and professionalism.
- Increased customer service success rates by quickly resolving issues.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Encouraged clients to take part in activities tailored to individual needs.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
Cashier
Whataburger
04.2020 - 08.2020
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
Education
Esthetician
Milan Institute of Cosmetology
El Paso, TX10.2023
High School Diploma -
Bel Air High School
El Paso, TX06.2021
Skills
- Alcohol awareness
- Suggestive Selling
- Clear and effective communication
- Sales Development
- Stamina and Endurance
- Outgoing Personality
- Quality Assurance
- Engaging personality
- New Hire Training
- Performance Improvement
- Highly reliable
- Memory retention
- Teamwork and Professionalism
- Sales expertise
Timeline
Bartender
Dirty Laundry
04.2023 - Current
Server
The Shack
01.2023 - 04.2023
Personal Assistant
Dama Bella Salon
08.2021 - 02.2022
Cashier
Whataburger
04.2020 - 08.2020
Esthetician
Milan Institute of Cosmetology
High School Diploma -
Bel Air High School
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