Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
Leslie Ruybal
Front Desk Manager
Alamosa,CO
Summary
Overview
1
year of professional experience
Work History
Sunset Inn Alamosa, CO
Front Desk Manager
02.2022 - 06.2023
Job overview
- Facilitated successful front desk operations for high-volume hotel. Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency. Supervised front desk operations, enabling guests to receive superior customer service from hotel staff. Welcomed large volume of guests and improved overall customer service. Monitored reservations to track incoming parties and special events. Created and optimized employee schedules for shift coverage.
- Managed guest check-in and check-out procedures, reservations and payments. Oversaw cash and credit card payment transactions at the front desk. Handled payment processing and provided customers with receipts and proper bills and change.
- Mentored new staff on correct procedures, compliance requirements and performance strategies. Managed tasks and responsibilities for front office employees when the team was understaffed. Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction. Worked with room service, housekeeping, maintenance and security to meet all guest needs. Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes. Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed customer complaints and rectified issues to complete satisfaction. Resolved guest complaints promptly and followed-up to verify restored satisfaction. Corrected guest issues promptly with knowledgeable and friendly service. Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards. Completed financial audits on scheduled basis. Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Wendy's Alamosa, CO
Crew Member
08.2022 - 02.2023
Job overview
- Warmly greeted visitors to promote great customer service and positive ordering experience, Interacted pleasantly with guests to deliver quality customer service. Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person. Took orders from patrons and input selections into store computer system. Presented orders to guests within anticipated service times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations. Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers. Processed payments on cash register and counted back bills and change to patrons.
- Packaged menu items into bags or trays and placed drink orders into carriers. Packed fast food products in approved containers, cups and bags. Served food and beverages at take-out counters to provide fast service to waiting guests. Served food quickly for positive guest experiences. Presented orders to guests within anticipated service times.
- Restocked napkins, condiments and utensils at self-service areas during slow periods. Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment. Stocked shelves and cases with new or transferred items. Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment. Kept restaurant lobby, front counter and restrooms neat and clean throughout shift. Wiped down tables and equipment, swept and refilled stock. Organized and restocked supplies to support operations and team productivity.
Education
Alamosa High SchoolAlamosa, CO
GED
05.1998
University Overview
Trinidad State Junior College Alamosa, CO
Some College (No Degree) from Cosmetology
University Overview
Skills
- Reservations Management
- Daily Reporting
- Team Training
- Customer Service
- System Updates
- Shift Scheduling
- Upselling and Cross-Selling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
Timeline
Crew Member
Wendy's
08.2022 - 02.2023
Front Desk Manager
Sunset Inn
02.2022 - 06.2023
Alamosa High School
GED
Trinidad State Junior College
Some College (No Degree) from Cosmetology
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