Leslie Saavedra
Riverdale Park,MD
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
6
6
years of professional experience
Work History
Medical Assistant
A Plus Medical
Takoma Park, MD
08.2023 - Current
- Scheduled appointments for patients via phone and in person.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, Performed strep testing, covid , flu, Pregnancy test, Urinalysis testing as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Medical Assistant
Capital Nephrology
Greenbelt, MD
09.2022 - 05.2023
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
Cashier
McDonald’s
Washington, DC
11.2018 - 09.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Followed company safety standards for food quality and sanitation procedures.
- Completed side tasks by restocking condiments and cleaning refrigerators.
Education
Associate of Science - Medical Assisting
Fortis College
03.2022
High School Diploma -
Parkdale High School
06.2019
Skills
- HIPAA Compliance
- Understands Medical Procedures
- Multi-line Telephone System Operation
- Treatment Room Preparation
- Completing Insurance Forms
- Front Desk Operations
- Data Entry Software
- Medical Charting
- CPR certified
- Prescription Refills
Timeline
Medical Assistant
A Plus Medical
08.2023 - Current
Medical Assistant
Capital Nephrology
09.2022 - 05.2023
Cashier
McDonald’s
11.2018 - 09.2022
Associate of Science - Medical Assisting
Fortis College
High School Diploma -
Parkdale High School