Leslie Salgado
Houston
Summary
Dynamic and motivated college student eager to leverage a strong foundation in critical thinking, computer programming, and teamwork for effective contributions in a professional setting. Committed to achieving success through collaboration and continuous learning, with a proven ability to adapt and thrive in diverse environments. Prepared to apply skills and knowledge to drive impactful results while embracing new challenges and opportunities for growth.
Overview
7
7
years of professional experience
Work History
Receptionist/Legal Admin Scanner
Domingo Garcia Law Office
Houston, TX
07.2024 - Current
- Worked on client files and saved accordingly.
- File and store closed cases.
- Responded to emails in a timely manner.
- Distributed faxes and correspondence to teams accordingly.
- Transferred a numerous amount of calls and sent missed call emails to corresponding teams from clients, insurances, opposing council, attorneys, medical providers, collections agencies, Harris county courts and officers in a timely manner.
- Handled an average of 50+ calls per hour.
- Supported during high volume periods.
- Distributed checks, mail and documents to attorneys and their team.
- Tracked and collated information from various departments.
- Significantly enhanced the guest experience.
- Uploaded and saved legal documents to corresponding accounts.
- Reduced hold times by 1 minute per call.
- Maintained open communication between office departments.
- Created reports displaying new sign ups for the week/month and record the different types of personal injury cases signed up.
- Maintained a clean and welcoming environment.
- Greeted clients.
- Prepared and maintained confidential legal documents.
- Handled incoming calls.
- Trained new hires in our software systems.
- Routed packages to appropriate departments.
- Directed visitors at the front desk.
- Displayed excellent multitasking skills.
- Maintained professional and courteous interactions.
- Trained new hires in front desk responsibilities.
- Effectively handled over 400+ calls each shift.
- Provided attorneys, paralegals and case managers with updates regarding clients or concerns.
- Provided daily notes regarding clients for each team to review.
- Restocked drinks in fridge and break room.
Accounts Receivable, Billing and Coding, Receptionist
VibrantCare Rehabilitation
Sugar Land, TX
12.2021 - 07.2024
- Increased on-time payments.
- Processed ICD-10 codes.
- Ensured proper documentation.
- Reduced payment posting errors.
- Complete subpoenas and affidavits.
- Sped up payment postings daily.
- Provided actionable resolutions.
- Achieved higher customer satisfaction.
- Boosted customer trust.
- Optimized the collections process.
- Enhanced customer satisfaction.
- Presented quarterly performance reviews to senior management.
- Enforced collections policies.
- Created reports regarding patients Medicare cap amount.
- Ensure compliance with HIPPA regulations.
- Collect copayments/payments via phone, email or in person.
- Verified insurance eligibility through medical portals and websites.
- Work aging reports daily.
- Collect and mail checks.
- Scheduled patient appointments.
- Edit and submit Medicare claims.
Medical Receptionist
Ob/Gyn of Houston
Houston, TX
06.2019 - 12.2021
- Streamlined communication between patients and healthcare professionals.
- Resolved disputes related to insurance claims.
- Maintained efficiency and professionalism.
- Processed patient co-pays.
- Trained new reception staff in office protocols.
- Distribute forms to patients and reviewed them for a completion of required fields.
- Ensured compliance with HIPPA regulations.
- Collected insurance and demographic data for new patients and existing patients.
- Schedule appointments for providers.
- Verify insurance.
- Managed multi-line phone system.
- Took detailed messages for doctors and medical staff.
- Handled patient inquiries.
- Created a welcoming environment.
- Optimized appointment scheduling.
- Worked with IT to troubleshoot technical issues.
- Forwarded calls to medical staff.
- Enhanced patient engagement.
Education
Some college (No degree) - Child Development
Sam Rayburn High School
Pasadena, TXAssociate of Applied Business - Applied Business
San Jacinto College: Central Campus
Pasadena, TX12.2022
Skills
- Analytical problem solving
- Fluent in English and Spanish
- Customer service skills
- Critical thinking skills
- Effective multitasking
- Effective communication
- Microsoft proficient
- Excel proficient
- Skilled in macro development
- Experienced with healthcare software systems
- Proficient in legal terminology
- Needles (Neos) knowledgeable
Timeline
Receptionist/Legal Admin Scanner
Domingo Garcia Law Office
07.2024 - Current
Accounts Receivable, Billing and Coding, Receptionist
VibrantCare Rehabilitation
12.2021 - 07.2024
Medical Receptionist
Ob/Gyn of Houston
06.2019 - 12.2021
Some college (No degree) - Child Development
Sam Rayburn High School
Associate of Applied Business - Applied Business
San Jacinto College: Central Campus