Leslie Samayoa
Townsend,DE
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Procedure Scheduler
Phoenix Children Hospital
12.2020 - Current
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Contributed to revenue growth by efficiently filling procedure slots, minimizing cancellations, and reducing noshows.
- Streamlined coordination between departments by proactively identifying opportunities for improvement within procedure scheduling workflows.
- Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
- Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
- Assisted in improving overall patient satisfaction through timely and accurate schedule management.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated procedures with multiple different specialists.
Medical Front Office Receptionist/Certified Ophthalmic Assistant
Biltmore Eye Physicians
09.2018 - 02.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Documented patient medical history and information with commitment to accuracy.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
Referral Coordinator/Patient Service Representative
Sacramento Native American Health Center
10.2017 - 09.2018
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
Office Administrative Assistant
Laguna Tax Services
01.2014 - 10.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Reviewed and updated client correspondence, ensuring clear communication of tax-related information and deadlines.
- Assisted in the preparation of various tax forms, reducing the workload for senior staff members during peak times.
- Conducted follow-up with clients after filing their taxes to ensure satisfaction and address any unresolved issues or concerns.
- Streamlined administrative processes for tax preparation, resulting in increased efficiency and reduced errors.
- Coordinated schedules and appointments for a team of tax professionals, optimizing productivity during the busy tax season.
Education
High School Diploma -
Alexander Hamilton Senior High School
Los Angeles, CA05.2014
Skills
- HIPAA Compliance
- Patient coordination
- Insurance Verification
- Data entry proficiency
- Follow-up skills
- Calendar Management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Procedure Scheduler
Phoenix Children Hospital
12.2020 - Current
Medical Front Office Receptionist/Certified Ophthalmic Assistant
Biltmore Eye Physicians
09.2018 - 02.2021
Referral Coordinator/Patient Service Representative
Sacramento Native American Health Center
10.2017 - 09.2018
Office Administrative Assistant
Laguna Tax Services
01.2014 - 10.2017
High School Diploma -
Alexander Hamilton Senior High School