Leslie Sandoval
Dallas,TX
Summary
Driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
6
6
years of professional experience
Work History
Customer Experience Manager
The Home Depot Store
05.2023 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
Front End Supervisor
The Home Depot Store
01.2022 - 05.2023
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Created employee schedules to align coverage with forecasted demands.
- Mentored new sales associates to contribute to store's positive culture.
Pro Account Sales Associate
The Home Depot Store
08.2020 - 01.2022
- Generated new sales leads to achieve and exceed monthly sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Lead Assistant Manager
The Kaycee Club
04.2019 - 07.2021
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Bryan Adams High School
Dallas, TX05.2019
Skills
- Communicates Effectively
- Conflict Management
- Problem-Solving Skills
- Front-End Support
- Plans and Aligns
- Customer Focus
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Experience Manager
The Home Depot Store
05.2023 - Current
Front End Supervisor
The Home Depot Store
01.2022 - 05.2023
Pro Account Sales Associate
The Home Depot Store
08.2020 - 01.2022
Lead Assistant Manager
The Kaycee Club
04.2019 - 07.2021
High School Diploma -
Bryan Adams High School
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