LESLIE SANDSTROM
Thompson's Station,TN
Summary
Capable Payroll and Accounting Administrator processing multi-state payroll for 1500 team members. Experience handling all aspects of payroll processing, including employee paychecks and direct deposits, taxes, deductions and garnishments. Brings understanding of processes related to payroll, accounting and human resources. Excellent communicator answering stakeholder inquiries and resolving any payroll-related issues.
Overview
2025
2025
years of professional experience
Work History
CONGRESSIONAL LIAISON
CIGNA
- I responded to written and telephone inquiries from Senate and US Representatives' offices on behalf of their constituents, as well as providing information on Medicare coverage policies
CUSTOMER SERVICE & WRITTEN CORRESPONDENCE TEAM LEAD
CIGNA
- I responded to written and telephone inquiries from both Medicare recipients and Medicare service providers regarding policies, coverage, and claims
Payroll Processor
Loews Hotels & Co
05.2023 - Current
- Managed multiple pay schedules for diverse workforce, ensuring each group received accurate payment at the appropriate intervals.
- Ensured timely payments to employees by adhering to strict processing deadlines.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Entered bonuses and deductions into the payroll system.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Processed manual checks and direct deposits for employees in accordance with company policies.
- Provided email and phone support to team members.
- Safeguarded confidential employee information through proper storage and handling of sensitive documents.
Income Audit Clerk
Loews Hotels & Co
08.2021 - 05.2023
- Supported six Loews Hotels properties in the centralized Financial Services Center.
- Worked closely with hotel Accounting Staff and Directors of Finance to audit reported revenue for the Rooms Department and Food & Beverage Outlets.
- Checked vast amounts of daily data to validate electronic transactions, system updates and employee actions.
- Compiled monthly comp checks offered by hotel managers and posted revenue journals.
- Researched revenue variances and reclassified room and F&B revenue to correct GLs.
- Responded to routine requests for information from other departments, managers and internal customers.
Personal Banker
Fourth Capital
04.2018 - 06.2021
- Assisted customers with setting up or closing accounts, safe deposit boxes, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Provided technical support for online banking
BUSINESS & REPORTING ANALYST
CIGNA GOVERNMENT SERVICES
08.1998 - 01.2007
- I implemented Dept of Health & Human Services requirements for a large Medicare claims and call center
- My responsibilities were:
- Documenting procedures for the inquiry department
- Training CSRs on new procedures
- Certifying to DHHS that new procedures were trained upon and implemented
- Completing weekly, monthly, quarterly, and annual metrics reports to be submitted to CIGNA and DHHS
- Subject matter expert support for the inquiry department
Education
Bachelor of Arts -
Auburn University
Auburn, ALSkills
- Multi-state Payroll Processing
- Skilled in ADP and Workday
- Quickbooks Online
- Microsoft Office
- Smartsheet
- Telephone and email etiquette
- Excellent writing and customer service skills
- Time Management and meeting deadlines
- Problem-Solving
- Attention to Detail
- Reliability
- Critical Thinking
Volunteer Experience
- High School Track Coach
- Foster for local dog rescue
Personal Information
I love spending time on the trails - whether running, biking, or skiing, watching sports (particularly soccer), solving puzzles and games, traveling- especially to areas rich with wildlife, and reading.
Team Member of the Month
Selected as the Team Member of the Month from the Financial Services Center supporting Loews Hotels & Co.
Timeline
Payroll Processor
Loews Hotels & Co
05.2023 - Current
Income Audit Clerk
Loews Hotels & Co
08.2021 - 05.2023
Personal Banker
Fourth Capital
04.2018 - 06.2021
BUSINESS & REPORTING ANALYST
CIGNA GOVERNMENT SERVICES
08.1998 - 01.2007
CONGRESSIONAL LIAISON
CIGNA
CUSTOMER SERVICE & WRITTEN CORRESPONDENCE TEAM LEAD
CIGNA
Bachelor of Arts -
Auburn University
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