Leslie Schroeder

Business Development

O'Fallon,MO

Summary

Experienced Operations and Business Development proficient in managing Medical and Dental operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

years of post-secondary education

Work History

Director of Operations

SleepMedRx

St Paul, MN

08.2021 - 03.2025

Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
Implement new policies and educate staff on changes.
Monitored and coordinated workflows to optimize resources.
Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Documented processes and drafted SOPs to comply with regulations and company policies.
Monitored budget and utilized operational resources.
Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Assisted in recruiting, hiring and training of team members.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Interacted well with customers to build connections and nurture relationships.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Delegated Type daily tasks to employees, streamlining daily progress and efficiency.
Drafted invoices for completed work.
Eased team transitions and new employee orientation through effective training and development.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Promoted positive customer experience through day-to-day supervision and management of Type facility.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained new employees on proper protocols and customer service standards.
Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked and analyzed profitability and key metrics of Type establishment to improve overall profitability and bring in new clientele.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Built loyal account base and long-term business relationships with Type accounts.

Operations Manager

VirtuOx

Coral Springs, FL

03.2019 - 09.2021

Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Reviewed operations reports to understand numbers and trends.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Developed systems to track and log work issues.
Identified procedure or process changes required to improve performance and productivity.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Built and reviewed master service agreements to simplify and streamline contract negotiation process.
Increased profit by streamlining operations.
Advanced productivity KPIs to achieve key business goals and objectives.
Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Led improvement initiatives to advance operational efficiencies and increase revenue.

Regional Operations Manager

Renew Sleep Solutions

Creve Coeur, MO

03.2017 - 01.2019

Enhanced regional branch performance by implementing proven management processes to increase revenue.
Developed processes to save on costs and prevent losses.
Developed systems to track and log work issues.
Hired and trained Number new employees in Year.
Traveled to over Number locations per week to manage each store and perform reviews of individual managers and employees.
Suggested corrective services to handle customer complaints.
Helped plan marketing strategies.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class Type work.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Collaborated with assistant managers to open and close Type office, handle large transactions and manage inventory.
Managed, trained and motivated personnel to continuously improve knowledge and abilities in Type field.
Assisted in recruiting, hiring and training of team members.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Interacted well with customers to build connections and nurture relationships.
Managed Number team members across Number departments, resulting in approximate $Number increase in annual revenue.
Trained and guided team members to maintain high productivity and performance metrics.
Eased team transitions and new employee orientation through effective training and development.
Served instrumental role in organizational transformation and implementation and participated in Number successful large-scale corporate restructurings.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.

Education

Certified Dental Assistant - Dental Assisting

Missouri College

St Louis, MO

01.2004 - 08.2006

Skills

Process improvements

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Timeline