Hi, I’m
Leslie Schwartz
Colorado Springs,CO
Summary
Accomplished Senior Manager and Commercial Lines Representative with a proven track record at Progressive, enhancing client retention and team productivity through critical thinking and effective multitasking. Excelled in implementing innovative solutions and fostering long-term partnerships, achieving operational excellence and high returns on investments with a focus on property and casualty insurance and problem-solving skills. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 20-year history of successful industry performance.
Overview
10
years of professional experience
Work History
Progressive
Commercial Lines Representative
03.2021 - Current
Job overview
- Conducted 400+ Complex Billing Inquires with a 98% approval rate
- Improved internal workflows by streamlining communication channels between sales agents, underwriters, and support staff.
- Increased client retention through proactive communication and personalized service offerings.
- Provided tailored recommendations based on individual client needs, fostering trust and long-term loyalty among customers.
- Developed internal training materials to enhance team knowledge of commercial insurance products and procedures.
- Stayed up-to-date on industry trends and regulations, providing informed advice to both colleagues and clients.
- Reconciled eligibility discrepancies, analyzed transactional data and submitted retroactive eligibility changes.
- Analyzed complex policy documents for accuracy, identifying potential discrepancies before they impacted clients'' coverage or premiums.
Ted's Montana Grill Inc.
Senior Manager
04.2014 - 01.2021
Job overview
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Managed schedules with average of 10% labor cost
- Reduced costs, optimized waste to under 20%
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Evaluated hiring, firing, and promotions requests.
- Produced staffing matrix to provide adequate coverage of department.
Education
Colorado Christian UniversityDenver, CO
Bachelor of Arts from Psychology
01.2026
University Overview
- 4.0 GPA
- Dean's List Summer 2024
Dunwoody College of TechnologyMinneapolis, MN
Associate of Applied Science from Electronics Technology
06.2005
University Overview
- Honor Roll Entire Course
- Dean's List Entire Course
- Ranked in Top 2% of class
- Professional Development: Internship at Fairview Riverside Hospital
- One of Only 2 Women in the Graduating Class
Skills
- Critical Thinking
- Property and Casualty Insurance
- Customer Complaint Resolution
- Data Entry
- Billing Procedures
- Administrative Functions
- Records Maintenance
- Account Management
- Lead Development
- Business Planning
- Financial Needs Assessment
- Effective Multitasking
- Schedule Coordination
- Problem-Solving
Accomplishments
- Supervised team of 40 staff members.
- Manager of Training Location to Hire, Train, and Develop Sister Locations
Additional Information
Successfully balanced and maintained sales of over 2 million a year while scheduling for 5 departments and hiring and training. Year over year results and created a sought after culture.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Commercial Lines Representative
Progressive
03.2021 - Current
Senior Manager
Ted's Montana Grill Inc.
04.2014 - 01.2021
Colorado Christian University
Bachelor of Arts from Psychology
Dunwoody College of Technology
Associate of Applied Science from Electronics Technology