Leslie Scott
Detroit,MI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
43
43
years of professional experience
Work History
Clerical Administrative Assistant
Various Professional Employment Agencies
07.2021 - Current
- Assisted management with decision-making by preparing detailed reports on various office activities and metrics.
- Expedited document processing time by utilizing advanced software tools for file conversion, organization, and storage.
- Strengthened office operations by training new administrative staff members on company protocols and best practices.
- Enhanced team productivity by managing schedules, organizing meetings, and handling correspondence.
- Optimized flow of information within office by maintaining accurate records and distributing essential documents to relevant personnel.
- Reduced errors in documentation by meticulously proofreading materials before submission or distribution.
- Safeguarded sensitive information through meticulous attention to detail in handling confidential materials and adhering to privacy guidelines set forth by company.
- Maintained professional office environment by ordering supplies, managing inventory levels, and coordinating equipment maintenance as needed.
Assistant Customer Service Manager/Front-end Supervisor
Kroger Marketplace
12.2021 - 07.2023
- Identified training needs to improve customer services qualities
- Monitored customer service performance against established standards
- Conducted performance reviews for customer service staff
- Assisted customers with inquiries, complaints and feedback.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Covid Scanner
HFHS OptimEyes
02.2021 - 07.2021
- Sat at entrance and scanned all visitors, patients, and employees coming into building for Covid symptoms
- Took individual temperatures and then directed them to appropriate places.
Product Stower
AMAZON
07.2020 - 03.2021
- Received products from receiving departments, opened boxes
- Scanned products and placed them in robotic-pods
- (Was being filmed for later retrieval by department that fills orders)
Chief of Staff
Employment Link Services
05.2014 - 07.2020
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
- Provided comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.
- Mentored and developed junior staff members; fostering a culture of continuous learning and collaboration within the organization.
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
Disabled
Social Security Administration
06.2000 - 12.2019
- Received disability benefits through stated period.
71 L Administrative Specialist
U. S. Army
08.1981 - 05.1983
- Worked directly under battalion adjutant in administrative assistant capacity.
Education
Certifications - Information Technology (IT)
My Computer Career
Indianapolis, IN - ONLINE07.2024
No Degree - Business Education/Accounting
University of Detroit
Detroit, MIHigh School Diploma -
Samuel C. Mumford Sr. High School
Detroit, MI06.1977
Skills
- Work Prioritization
- Staff Management
- Strong Problem Solver
- Computer Proficiency
- Office Management
- Document Management
- Calendar Management
- Time Management
- Critical Thinking
- Staff Motivation
- Customer and client relations
- Professional Communication
Timeline
Assistant Customer Service Manager/Front-end Supervisor
Kroger Marketplace
12.2021 - 07.2023
Clerical Administrative Assistant
Various Professional Employment Agencies
07.2021 - Current
Covid Scanner
HFHS OptimEyes
02.2021 - 07.2021
Product Stower
AMAZON
07.2020 - 03.2021
Chief of Staff
Employment Link Services
05.2014 - 07.2020
Disabled
Social Security Administration
06.2000 - 12.2019
71 L Administrative Specialist
U. S. Army
08.1981 - 05.1983
Certifications - Information Technology (IT)
My Computer Career
No Degree - Business Education/Accounting
University of Detroit
High School Diploma -
Samuel C. Mumford Sr. High School