LESLIE SENIOR
Hinesville,USA
Summary
Dynamic professional with extensive experience at FedEx Express, excelling in documentation and client relations. Proven ability to navigate complex international requirements while maintaining confidentiality. Strong communicator and multitasker, recognized for fostering trust and enhancing service quality. Adept at problem-solving and ensuring compliance with stringent data protection standards.
Overview
21
21
years of professional experience
Work History
INTERNATIONAL DOCUMENT AGENT/SENIOR SERVICE REPRESENTATIVE
FedEx Express
Savannah
08.2018 - Current
- Expedited urgent requests from clients, ensuring timely and accurate processing of critical document submissions.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Maintain inventory, order supplies.
- Handled sensitive information with discretion while adhering to stringent data protection standards set forth by organization and industry regulators.
- Developed strong professional relationships with clients, fostering trust and repeat business opportunities.
- Assisted clients with navigating complex international documentation requirements, ensuring seamless transactions.
- Provided training sessions for new hires, sharing best practices and insights gained from years of experience as a Senior Service Agent.
ASSISTANT MANAGER
Senior Cleaning Services
Hinesville
01.2010 - 07.2018
- Established and maintained clean and hygienic environments by performing light cleaning duties.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Prioritized and organized work and followed through to ensure duties were accomplished.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
SECURITY ASSISTANT
Watch Inc
Philadelphia
05.2004 - 12.2009
- Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
- Maintained accurate logs of all security incidents to assist in future investigations.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
Education
Associate’s - health science medical office and Billing Specialist
Ultimate Medical Academy
01.2016
Skills
- Insurance verification
- Computer literacy
- Medical Scheduling
- Phone Etiquette
- Office software proficiency
- Import-Export
- Documentation
- Professional demeanor
- Multitasking
- Excellent communication
- Documentation preparation
- Written communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
INTERNATIONAL DOCUMENT AGENT/SENIOR SERVICE REPRESENTATIVE
FedEx Express
08.2018 - Current
ASSISTANT MANAGER
Senior Cleaning Services
01.2010 - 07.2018
SECURITY ASSISTANT
Watch Inc
05.2004 - 12.2009
Associate’s - health science medical office and Billing Specialist
Ultimate Medical Academy
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