LESLIE SHEHORN
Henderson
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
14
14
years of professional experience
Work History
Senior Business Development Coordinator
Deaconess Health System Inc.
Evansville, IN
03.2026 - Current
- Coordinated business development initiatives to enhance service offerings and patient engagement.
- Developed strategic partnerships with community organizations to expand outreach and referral networks.
- Analyzed market trends and competitor activities to inform strategic planning and decision-making.
- Facilitated cross-departmental collaboration to optimize resource allocation and project execution.
- Implemented process improvements that streamlined workflows, enhancing overall efficiency in operations.
- Collaborated with cross-functional teams to develop innovative strategies for business growth.
- Oversaw the preparation of presentations for executive meetings, highlighting key achievements and opportunities.
- Identified new business opportunities by researching market trends and competitor analysis.
- Enhanced client relationships through regular communication and prompt responses to inquiries.
Practice Manager
Deaconess Clinic
Henderson, KY
04.2024 - 03.2026
- Oversee daily operations for multiple Deaconess Clinic locations, ensuring a patient-centered approach and regulatory compliance.
- Leads staff recruitment, hiring, onboarding, and retention efforts.
- Coordinates and facilitates meetings with physicians, staff, and leadership peers.
- Administers bi-weekly payroll for clinic staff using UKG.
- Develops and maintains clinic schedules, including provider and on-call coverage.
- Build and sustain strong working relationships with staff, providers, and patients.
- Resolves patient concerns and implements process improvements to enhance service delivery.
- Manage multiple projects concurrently while consistently meeting tight deadlines.
- Oversee departmental budgets, ensuring clinic locations operate within established financial parameters.
- Collaborates with Human Resources to address personnel matters and policy-related inquiries.
- Manages and evaluates team performance to ensure compliance standards and patient satisfaction goals are met or exceeded.
- Supports staff career development and growth within the health system.
- Reviews and codes clinic invoices accurately and timely.
- Identifies operational inefficiencies and implement improvements across clinic locations.
- Assists providers with scheduling and panel concerns.
- Assists providers in seeking marketing opportunities to support growth.
- Deaconess Hospital, Henderson, KY
Laboratory Client Account Coordinator
Deaconess Laboratory
Evansville, IN
06.2022 - 01.2024
- Supervised Central Processing departments at Gateway and Midtown campuses.
- Organized meetings between clients and other stakeholders as needed.
- Developed strong customer service skills by providing timely and accurate responses to client inquiries.
- Maintained strong relationships with laboratory clients.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Helped with account setup and maintenance for new clients.
- Resolved complex customer issues by utilizing problem-solving techniques.
- Identified areas for improvement within the organization's processes and procedures.
- Coded all outreach invoices accurately and timely.
- Deaconess Hospital, Evansville, IN
Medical Laboratory Technician
Deaconess Laboratory
Newburgh, IN
07.2012 - 06.2022
- Maintained a clean and safe work environment in the lab by following safety protocols.
- Maintained records of all laboratory activities including inventory control logs, quality assurance programs and proficiency testing records.
- Operated laboratory equipment such as centrifuges, microscopes, spectrophotometers and automated analyzers.
- Performed quality control tests to ensure accuracy and reliability of laboratory results.
- Communicated effectively with other healthcare professionals regarding patient test results.
- Identified abnormal test results to refer to pathology for further review.
- Conducted chemical analyses of body fluids, such as blood, or urine, using microscope or automatic analyzer to detect abnormalities or diseases and entered findings into computer.
- Deaconess Hospital, Newburgh, IN
Education
Bachelors of Integrated Studies - Healthcare Administration
Murray State University
Murray, KY, US05-2023
Associate in Applied Science (A.A.S.) - Medical Laboratory Technician
Henderson Community College
Henderson, KY05-2012
Skills
- Customer Support
- Customer Satisfaction
- Communication Skills
- Personnel Management
- Staff Motivation
- Performance Monitoring and Evaluation
- Active listening
- Relationship building
- Client relationship management
- Professionalism
- Departmental Operations Management
- Continuous professional improvement
- Teamwork and collaboration
- Quality Production
Timeline
Senior Business Development Coordinator
Deaconess Health System Inc.
03.2026 - Current
Practice Manager
Deaconess Clinic
04.2024 - 03.2026
Laboratory Client Account Coordinator
Deaconess Laboratory
06.2022 - 01.2024
Medical Laboratory Technician
Deaconess Laboratory
07.2012 - 06.2022
Associate in Applied Science (A.A.S.) - Medical Laboratory Technician
Henderson Community College
Bachelors of Integrated Studies - Healthcare Administration
Murray State University