Leslie Shifflett
Charlottesville,VA
Summary
Highly organized Case Manager with a passion for navigating clients through the H2B process. Detail-oriented and results-driven, adept at managing cases and ensuring compliance. Proficient in providing support to clients and effectively communicating with stakeholders.
Overview
12
12
years of professional experience
Work History
H2B Case Manager
Practical Employee Solutions
Frisco, Texas
06.2024 - Current
- Developing customized application materials tailored to the client's specific seasonal or intermittent labor needs.
- Interfacing with state and federal agencies to ensure timely approval of applications.
- Providing comprehensive guidance on the ongoing compliance obligations.
- Worked closely with business owners to determine the seasonality of their business and their eligibility for the H-2B Program.
- Interfaced confidently with clients and various government agencies, including the U.S.
- Departments of State, Labor, and Homeland Security to submit foreign labor applications and other documents.
- Maintained and applied a complex understanding of H-2 regulatory requirements, rules, and procedural obligations.
- Consulted with clients on H-2 employer obligations, distilling complex regulatory information and coordinating with government agencies on clients' behalf.
- Drafted and reviewed government filings and client communications for accuracy, concision, and completion.
- Recruited, hired, and ensured proper training for qualified workers, ready and able to do the job requested.
H-2B Case Manager
MAS LABOR
09.2018 - 06.2022
- Developing customized application materials tailored to the client's specific seasonal or intermittent labor needs.
- Interfacing with state and federal agencies to ensure timely approval of applications.
- Providing comprehensive guidance on the ongoing compliance obligations.
- Worked closely with business owners to determine the seasonality of their business and their eligibility for the H-2B Program.
- Interfaced confidently with clients and various government agencies, including the U.S.
- Departments of State, Labor, and Homeland Security to submit foreign labor applications and other documents.
- Maintained and applied a complex understanding of H-2 regulatory requirements, rules, and procedural obligations.
- Consulted with clients on H-2 employer obligations, distilling complex regulatory information and coordinating with government agencies on clients' behalf.
- Drafted and reviewed government filings and client communications for accuracy, concision, and completion.
- Recruited, hired, and ensured proper training for qualified workers, ready and able to do the job requested.
Teller Supervisor
UVA Community Credit Union
04.2018 - 09.2018
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Assisted with the development of new products or services to increase customer engagement.
- Developed and implemented strategies to ensure customer satisfaction and meet service standards.
- Identified training needs for tellers, created learning materials, and conducted regular training sessions.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Maintained accurate records of transactions processed by each teller throughout the day.
Processor
State Farm
01.2013 - 04.2018
- Documented changes in claim statuses using specialized software systems.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Interpreted legal documents such as contracts or court orders when evaluating claims for payment.
- Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Educated customers on their rights under state and federal regulations governing insurance policies.
Education
High School Diploma -
Valley Vo-Tech
Fishersville, VA07-2006
Some College (No Degree) -
National Business College
Charlottesville, VASkills
- Licensed Notary Services
- Excel Proficiency
- Client Case Management
- Microsoft Office Proficiency
- Process Documentation
- Strategic Communications
- Administrative Proficiency
- Proficient in Microsoft Word
- Professional Phone Communication
- Strategic Consulting
- Calendar Management
- Candidate Sourcing
- Eligibility Assessment
- Professional Development
- Personnel Engagement
- Continuous Improvement Initiatives
- Team Collaboration
Skillsummary
- Notary Public
- Microsoft Excel
- Case Management
- Microsoft Office
- Documentation
- Public Relations
- Office Experience
- Microsoft Word
- Phone Etiquette
- Consulting
- Scheduling
- Recruiting
- Program Eligibility
- Training & Development
- Personnel Engagement
- Process Improvement
- Collaboration
Timeline
H2B Case Manager
Practical Employee Solutions
06.2024 - Current
H-2B Case Manager
MAS LABOR
09.2018 - 06.2022
Teller Supervisor
UVA Community Credit Union
04.2018 - 09.2018
Processor
State Farm
01.2013 - 04.2018
High School Diploma -
Valley Vo-Tech
Some College (No Degree) -
National Business College
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