Leslie Smith
Moyock,NC
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
14
14
years of professional experience
Work History
Team Lead
Tractorsupply
Chesapeake, VA
04.2019 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked different stations to provide optimal coverage and meet production goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Count and maintain money at all times.
- Complete tasks in a timely manner. As well as keep team members on task
- Open and close the store.
Hourly Manager
Hardess
Moyock, NC
08.2016 - 05.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Open and close the store.
- Money handling.
- Fill in where extra help is needed through out the store.
- Receive shipments and order supplies.
- Maintain and create schedules.
Assistant Manager
Fazolis
Chesapeake, VA
05.2000 - 08.2008
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw building work and contractors.
- Completed any safety courses needed for the health department and Osha.
- Ran daily shifts.
- Handled all money aspects of daily business.
Education
High School Diploma - General
Deep Creek High School
Chesapeake, VA06.2002
Skills
- Job Assignments
- Team Monitoring
- Operational Efficiency and Safety
- Task Monitoring
- Guest Satisfaction
- Company Valuations
- Leadership Communications
- Team Member Motivation
- Performing Evaluations
- POS Transactions
- Overseeing Personnel
- Suggestive Selling
- Prevention Strategies
- Special Requests
- HR Consulting
- Overseeing Daily Activities
- Workload Delegation
Additional Information
At tractorsupply I fill in where I can to complete tasks. I run shifts and handle deposits. If I do not know how to accomplish an task I learn from someone who does. I am committed to doing my best while on the job.
While at Hardee's as a hourly manager I would fill in where needed. Having previously been a assistant manager and a store manager for a short time I was able to assist the current store manager with tasks that needed to be done when there was no one else to do them.
In high-school I started at fazolis in chesapeake and worked my way up to assistant for after three years and then was promoted to store manager for another year where I ran a store. I went back to assistant after a year so that I could take care of my daughter before leaving to move to Guam.
Timeline
Team Lead
Tractorsupply
04.2019 - Current
Hourly Manager
Hardess
08.2016 - 05.2019
Assistant Manager
Fazolis
05.2000 - 08.2008
High School Diploma - General
Deep Creek High School
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