Leslie Smith
Newberry,FL
Summary
Proven leader in healthcare administration, adept at HIPAA compliance and patient care coordination, with a track record of enhancing workflow efficiency and patient satisfaction at the Department of Veterans Affairs. Skilled in staff training and critical thinking, I've driven continuous improvement and fostered positive patient-provider relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Medical Support Assistant
Department of Veterans Affairs
01.2023 - Current
- Maintained up-to-date knowledge on industry best practices, contributing to continuous improvement within the department.
- Collaborated with interdisciplinary teams to optimize care coordination for patients with complex needs.
- Implemented innovative solutions for office organization, optimizing overall workflow efficiency.
- Reduced administrative errors through meticulous attention to detail in documentation management processes.
- Provided compassionate customer service, addressing patient concerns and fostering positive relationships between patients and healthcare providers.
- Enhanced team productivity by proficiently delegating tasks and coordinating daily operations.
- Served as a key resource for new employees by providing comprehensive orientation training on department procedures and expectations.
Advanced Medical Support Assistant
Department of Veterans Affairs
09.2018 - 01.2023
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Scheduled appointments for patients out in the Community.
Voucher Examiner
Department of Veterans Affairs
01.2018 - 09.2018
- Coordinated expense records for vouchers to prepare for reimbursement.
- Collaborated with procurement department staff to resolve discrepancies between purchase orders and invoice amounts, ensuring proper payment allocation.
- Reviewed qualifying information from contractors to determine status of application criteria.
- Assisted investigation efforts regarding possible fraud activity of misappropriated funds.
- Enhanced customer satisfaction with timely and accurate claims processing, resolving discrepancies quickly.
- Prevented financial losses by identifying potential fraudulent activities through meticulous analysis of claim patterns and behaviors.
- Resolved customer complaints by addressing concerns and providing clear explanations of policy coverage and limitations.
Administrative Assistant
San Diego Pro Staffing
02.2016 - 07.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Mail/Claims Clerk
Department of Veterans Affairs
04.2005 - 04.2006
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Prevented financial losses by identifying potential fraudulent activities through meticulous analysis of claim patterns and behaviors.
Skills
- HIPAA Compliance Knowledge
- Critical thinking abilities
- Staff Training and Development
- Insurance Verification
- Patient Care Coordination
- Patient Flow Management
- Complex Problem-Solving
- Case Management
- Medical billing and coding
- Scheduling Management
- Healthcare administration
- Customer Service
- HIPAA Compliance
Certification
- Certified Billing and Coding Specialist (CBCS) - National Healthcareer Association (NHA).
- Nail Technician License - [FL] Board of Cosmetology.
- Esthetician License - [FL] Board of Cosmetology.
Timeline
Lead Medical Support Assistant
Department of Veterans Affairs
01.2023 - Current
Advanced Medical Support Assistant
Department of Veterans Affairs
09.2018 - 01.2023
Voucher Examiner
Department of Veterans Affairs
01.2018 - 09.2018
Administrative Assistant
San Diego Pro Staffing
02.2016 - 07.2016
Mail/Claims Clerk
Department of Veterans Affairs
04.2005 - 04.2006
- Certified Billing and Coding Specialist (CBCS) - National Healthcareer Association (NHA).
- Nail Technician License - [FL] Board of Cosmetology.
- Esthetician License - [FL] Board of Cosmetology.
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