Leslie Smith
Elyria,OH
Summary
Dynamic General Manager with a proven track record at Steak N Shake, excelling in operations management and team leadership. Achieved consistent sales growth through strategic planning and effective coaching. Skilled in P&L management and fostering strong customer relations, driving employee engagement and retention while enhancing overall business performance.
Overview
8
8
years of professional experience
Work History
General Manager
Steak N Shake
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Area Coach
Burger King
09.2020 - 12.2023
- Enhanced team performance by implementing effective coaching strategies and providing ongoing feedback.
- Achieved consistent sales growth by setting clear expectations and providing support to store managers.
- Analyzed sales data to identify opportunities for improvement, implementing targeted action plans to address areas of concern.
- Increased employee retention by developing career advancement opportunities and offering ongoing professional development resources.
- Developed a comprehensive training program for new hires, resulting in faster onboarding and reduced turnover.
- Successfully resolved escalated customer complaints, restoring client satisfaction and safeguarding business reputation.
- Collaborated with fellow Area Coaches sharing best practices which contributed to the overall success of the organization.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
General Manager
Arbys Resturant
04.2017 - 02.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Education
Business Administration And Management
Lorain County Community College
Elyria, OH05.2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Team leadership
- Customer relations
- Training and development
- Staff training/development
- Inventory control
- Customer relationship management
- Goal setting
- Employee scheduling
- P&L management
- Motivation
Timeline
General Manager
Steak N Shake
01.2024 - Current
Area Coach
Burger King
09.2020 - 12.2023
General Manager
Arbys Resturant
04.2017 - 02.2020
Business Administration And Management
Lorain County Community College
Similar Profiles
Paige LutonPaige Luton
General Manager at Steak N' ShakeGeneral Manager at Steak N' Shake
Jacob GriffinJacob Griffin
Shift Manager at Steak N ShakeShift Manager at Steak N Shake
Alex SmithAlex Smith
Production Worker at Steak N ShakeProduction Worker at Steak N Shake
April HowserApril Howser
Staff Accountant at Levis Seguin CPAsStaff Accountant at Levis Seguin CPAs
Ariel KludingAriel Kluding
Administrative Assistant Volunteer at NAMI of Lorain CountyAdministrative Assistant Volunteer at NAMI of Lorain County