Summary
Overview
Work History
Education
Skills
Timeline
Generic
Leslie Snodgrass

Leslie Snodgrass

Statesboro,GA

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Overview

9
9
years of professional experience

Work History

Social Service Technician

Pinland BHDD
05.2015 - 10.2022
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
  • Coordinated with social, public and welfare agencies to obtain and provide client information.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Oversaw day-to-day activities of residents in facility.
  • Identified community resources to support clients.
  • Monitored progress towards service plan goals.
  • Assisted in conducting needs assessments to identify key areas of service needs.

Custodial Staff Member

Servpro
05.2014 - 12.2015
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Checked in and stocked inventory throughout facility.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Customer Service Representative

Jiffy Lube
09.2013 - 03.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Diploma - General Studies

West Laurens High School
Dublin, GA
06.1988

Skills

  • Treatment Recommendations
  • Social Sciences
  • Infrastructure Management
  • Social Media Promotion
  • Resident Support
  • Staff Development
  • Staff Supervision
  • Multidisciplinary Collaboration
  • Written Communication
  • First Aid Care
  • CPR Training
  • Patient Transportation and Transfer
  • Client Needs Assessment
  • Developmental Disabilities
  • Patient Interaction
  • Employee Oversight
  • Life Skills Counseling
  • Work Review and Supervision
  • Following Up with Patients
  • Quality Patient Care
  • Safe Work Practices
  • Client Care
  • Resident Engagement
  • Community Mental Health Programs
  • Home Visits
  • Assessing Residents
  • Behavioral Skills Development
  • Optimize Staff Performance
  • HIPAA Regulations
  • Budget and Records Management
  • Behavior Support
  • Measuring Progress
  • Crisis Situations
  • Interdisciplinary Teamwork
  • Behavioral Disorders
  • Community Resource Navigation
  • Client Interfacing
  • Staffing Assignments
  • General Housekeeping
  • Progress Reports
  • Care Planning
  • Patient Advocacy
  • Care Monitoring

Timeline

Social Service Technician

Pinland BHDD
05.2015 - 10.2022

Custodial Staff Member

Servpro
05.2014 - 12.2015

Customer Service Representative

Jiffy Lube
09.2013 - 03.2014

Diploma - General Studies

West Laurens High School

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Leslie Snodgrass