Job Search Status
Open to workDesired start date: Immediately
Open To Work
Leslie Solano
LAS VEGAS,NV
Work Preference
Summary
Seeking a rewarding position where I can leverage my skills and experience to contribute as a dedicated, hard-working team player with a proactive approach to problem-solving and a commitment to excellence, while readily jumping in to assist and foster a positive and collaborative work environment.
Overview
22
22
years of professional experience
Work History
Driver
Door Dash
10.2024 - Current
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated complex delivery routes using GPS technology to optimize travel time.
- Maintained vehicle cleanliness and organization to ensure operational readiness.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Order Filler
MANZANITA DRIFTWOOD
01.2018 - Current
- Manage customer inquiries and resolve issues promptly to maintain satisfaction and loyalty.
- Managed daily office operations, ensuring smooth workflow and adherence to company policies.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
Customer Service Specialist
LUVETTE BEAUTY SAVVY
03.2012 - 01.2018
- Resolved customer inquiries and issues efficiently to enhance satisfaction and loyalty.
- Collaborated with team members to streamline communication processes, improving response times.
- Assisted in training new staff on customer service protocols and company policies.
- Implemented feedback mechanisms to capture customer insights for service improvements.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
JADE AVEDA
01.2004 - 01.2011
- Educated and mentored stylists on advanced cutting, coloring, and styling techniques to improve skill levels and client satisfaction.
- Successfully managed a team of 20+ stylists, fostering a collaborative and supportive environment, delegating tasks effectively, and conducting regular performance reviews.
- Provided exceptional customer service, addressing client inquiries, resolving issues promptly, and ensuring a positive salon experience for all customers.
Education
SALON SUCCESS ACADEMY
RANCHO CUCAMONGA, CASkills
Attention to detail and accuracy
Organizational and time management skills
Creative problem-solving abilities
Effective verbal and written communication
Team collaboration and cooperation
Adaptability to change
Leadership and motivational skills
Strong work ethic and reliability
Customer service expertise
Timeline
Driver
Door Dash
10.2024 - Current
Order Filler
MANZANITA DRIFTWOOD
01.2018 - Current
Customer Service Specialist
LUVETTE BEAUTY SAVVY
03.2012 - 01.2018
JADE AVEDA
01.2004 - 01.2011
SALON SUCCESS ACADEMY