Leslie Spring Hadaway

• Acted as client advocate to resolve emergency problems in crisis situations.
• Obtained or maintained proper licensure or certification to meet state requirements.
• Collected personal data and insurance information from patients to complete intake paperwork.
• Led support groups for specific client populations, such as those with addiction, grief, or chronic illness.
• Coordinated resources to support clients and help each achieve targets.

• Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
• Monitored and evaluated volunteer performance to recognize achievements and identify areas for improvement.
• Established and maintained communication channels with volunteers to foster a supportive and inclusive community.
• Developed and implemented volunteer training programs to enhance volunteer skills and engagement.
• Matched volunteers with open positions based on individual strengths and knowledge.

Frank Waldrop - Organizer and Founder,

714-745-0948

• Held care conferences with residents and families to review resident health and condition.
• Developed and maintained a resource directory for external support services.
• Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
• Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
• Helped create an overall safe environment by monitoring behavior within the facility's grounds.

Frank Waldrop - Organizer and Founder,

714-745-0948

• Collaborated with medical professionals to coordinate treatment plans for VA clients.
• Counseled VA clients on available resources within the community that could help meet their needs.
• Participated in interdisciplinary team meetings to discuss treatment options.
• Provided referrals to appropriate health care providers or other community resources.
• Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
• Monitored client progress through regular follow-up contacts.

• Assist Remote Program Director - Oversee facility operations and workflow
• Scheduled and coordinated resources for all maintenance activities in order to meet project deadlines.
• Provided guidance and support to contractors on technical matters related to their scope of work.
• Organized daily workflow for the team, ensuring tasks were completed on time and within budget.

• Complete Initial Biopsychosocial Evaluation
• Trained new counselors on proper documentation procedures and ethical standards of practice.
• Maintained client records and documented progress in accordance with professional standards.
• Provided crisis intervention services in emergency situations.

• Facilitate Intakes and Discharges
• Counseled clients on available resources within the community that could help meet their needs.
• Developed trusting relationships with social services, health care providers and governmental agencies.
• Assisted individuals with eligibility for available benefits.

• Create and Oversee Utilization Reviews
• Maintained accurate records of all client interactions including notes, assessments, reports.
• Educated clients on mental health issues and techniques for managing symptoms effectively.
• Supported individuals by facilitating weekly group sessions.