- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- Volunteering at community kitchens and food-related charities
- Cooking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
Leslie Stefan
Tucson
Summary
Diligent Administrative Assistant with solid track record in overseeing daily operations and ensuring exceptional customer service. Successfully managed staff schedules, resolved conflicts, and maintained high standards of efficiency. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Duty Manager
Integrilogic Corp
Tucson, AZ
09.2016 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Scheduled team meetings to communicate updates, gather input, and foster a collaborative work environment.
- Established team priorities, maintained schedules and monitored performance throughout the day.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
- Assisted in overseeing scheduling for projects both internally for the company and for external clients to ensure operational efficiency.
Asset Management Assistant
Integrilogic Corp
Tucson, AZ
11.2018 - 01.2024
- Managed asset inventory, ensuring accurate record-keeping and compliance with company policies as well as recycling any end-of-life equipment to avoid security risks/vulnerabilites.
- Assisted with configuration audits and verified physical inventory matched configuration management database.
- Tagged and tracked IT assets kept as loaner equipment or internal equipment for company use.
- Intake of client owned equipment, documented and processed for destruction of client data, in compliance with chain of custody to negate data breach or theft.
- Oversee End-of-life equipment for proper e-waste disposal at a proper facility.
Monthly Service Invoicing
Integrilogic Corp
Tucson, AZ
11.2018 - 01.2024
- Reviewed time sheets/tech notes to ensure proper coding for billability for levels of service per client contract/agreements.
- Managed time efficiently in order to complete all tasks within deadlines.
- Reconciled discrepancies between work performed and the creation of invoices, with keen attention to detail.
- Implemented a standardized format for all invoices, improving readability and reducing customer confusion.
- Enhanced customer satisfaction by promptly addressing and resolving invoice-related queries.
- Reduced errors in invoicing through meticulous review and cross-checking of data.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
Massage Therapy
Cortiva Institute
Tucson, AZ10-2010
Skills
- Customer service focus
- Customer communication
- Attention to detail
- Professionalism and integrity
- Written and oral communication
- Shift scheduling
- Verbal and written communication
- Staff scheduling
Interests
Timeline
Asset Management Assistant
Integrilogic Corp
11.2018 - 01.2024
Monthly Service Invoicing
Integrilogic Corp
11.2018 - 01.2024
Duty Manager
Integrilogic Corp
09.2016 - Current
Massage Therapy
Cortiva Institute