Leslie Stephanie Oliva
Los Angeles,CA
Summary
My objective is to work toward being a very good asset to any team. I am bilingual, fluent in Spanish and english in 3 areas which are reading, writing, and speaking where I can fully utilize my education, training and skills while making a significant contribution to the organization along with my 7 years in the medical field have been able to better understand medical terminology along with working with several different EMR systems. I am personable and organized with strong communication skills and proactive approach. Possess foundational understanding of medical terminology and patient confidentiality, with proficiency in data entry and customer service. Capable of ensuring smooth patient admissions and enhancing overall patient experience. Offering excellent communication and organizational skills, eager to learn and grow in fast-paced healthcare environment. Brings ability to quickly grasp new procedures and systems, with proficiency in data entry and customer service. Ready to use and develop these skills in ER Admitting Clerk role. Experienced with managing patient intake and admissions in high-demand ER environment. Utilizes strong communication and organizational skills to ensure smooth operations and patient satisfaction. Track record of maintaining accurate records and efficiently coordinating with medical staff.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ER Admitting Clerk
St.Francis Medical Center
05.2024 - Current
- Ensured compliance with hospital safety protocols by conducting regular checks of the waiting area and promptly addressing any hazards or concerns.
- Enhanced patient satisfaction with effective communication and empathetic demeanor during the admissions process.
- Facilitated seamless transitions between shifts through thorough handover briefings, ensuring continuity of care for admitted patients.
- Contributed to a positive team environment by providing support to fellow admitting clerks when needed, fostering strong working relationships.
- Maintained patient confidentiality by adhering to HIPAA regulations throughout the entire registration process.
- Provided exceptional customer service, addressing any concerns or questions from patients and family members during the admission process.
- Assisted in improving ER efficiency by regularly updating patient status reports, allowing medical staff to prioritize care accordingly.
- Streamlined patient registration process by implementing efficient data entry techniques and utilizing electronic health record systems.
- Reduced waiting times for patients by quickly and accurately obtaining necessary personal, financial, and insurance information upon arrival.
- Assisted with patient discharge processes, ensuring clear communication of follow-up care instructions and scheduling of necessary appointments.
- Answered phone calls and messages for 8-physician fast paced emergency medicine medical facility, scheduling appointments, and handling patient inquiries.
Front Desk Receptionist
Dream Kids Dental
08.2023 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Assisted with the process of referral submission for treatments and prior authorization for procedures done in house
Certified Medical Enroller
Umma Community Clinic
02.2022 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
Covid Swabber
Predicine Inc
11.2021 - 01.2022
- Assisted in training new staff on proper swabbing techniques, boosting team productivity and skill levels.
- Improved patient experience with clear communication and a gentle touch during sample collection.
- Collaborated with team members to manage high-volume testing sites, reducing wait times for patients.
- Reduced incidences of false negatives by continuously updating knowledge on best practices in specimen collection.
- Mitigated potential errors by double-checking patient information before proceeding with swabbing procedures.
- Ensured accurate sample collection for timely processing and reliable results.
- Increased accuracy of test results with meticulous attention to detail throughout the entire collection process.
- Supported site supervisors in maintaining adequate supplies by monitoring inventory levels and reporting shortages promptly.
- Boosted team morale through active participation in collaborative problem-solving sessions aimed at addressing common challenges faced within the workplace.
- Enhanced efficiency by streamlining the swabbing process and adhering to sanitization protocols.
- Exceeded daily targets through effective time management and prioritization of tasks at hand.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
Front Office Manager
Westchester Dermatology
07.2021 - 10.2021
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Created, prepared, and delivered reports to various departments.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
- Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
- Established new guest feedback system to capture insights, leading to tailored service improvements.
- Submitted referrals regularly, in a fast pace environment to assure proper care for our established patients and new patients.
Referral Coordinator
Providence Medical Institution of Torrance
04.2021 - 07.2021
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Developed strong relationships with referring physicians, fostering trust and encouraging ongoing collaboration.
- Participated in weekly meetings to discuss operational improvements and share best practices among the team members.
- Assisted in the development of training materials for new hires, promoting consistent processes across the department.
Human Resource Specialist
Securitas Security Services USA
12.2020 - 04.2021
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Coordinated with external training providers to offer specialized development programs for staff.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
Senior Patient Access Representative
Cedar Sinai Medical Center Urgent Care
01.2020 - 11.2020
- Streamlined registration processes for increased efficiency and reduced wait times.
- Facilitated smooth transitions during system upgrades increasing overall productivity and reducing downtime.
- Assisted patients in understanding their financial responsibilities, promoting transparency and trust between the facility and its clientele.
- Improved patient satisfaction by providing timely and accurate appointment scheduling.
- Collaborated with clinical staff to ensure seamless coordination of care, resulting in improved patient outcomes.
- Coordinated pre-authorization requests with insurers efficiently reducing medical claim denials.
- Developed strong working relationships with interdisciplinary team members to provide comprehensive support for each patient''s needs.
- Implemented effective performance metrics tracking system that contributed towards improved accountability.
- Contributed to revenue growth by effectively managing payment collections from both insured and self-pay patients.
- Expedited emergency department admissions through swift assessment of priority cases and rapid response time in critical situations.
- Conducted regular audits of patient accounts to maintain accuracy, minimize errors, and prevent revenue loss due to incorrect billing practices.
- Proceed referrals for internal patients assuring a easy transition into the specialty provider
Patient Services Representative
QueensCare Health Centers
09.2017 - 12.2019
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Scheduled appointments for internal referrals to assure completion of care and increase patient retention.
Education
High School Diploma -
Alliance Patti And Peter Neuwirth Leadership Academy
Los Angeles, CA06.2016
Skills
- Problem solving
- Communication skills
- Ability to accept and learn from criticism
- Strong work ethic
- Responsible
- Dependable
- Positive attitude
- Compassionate
- Caring
- Public Relations
- Good with Presentations
- Comfortable with interacting with clients
- Ability to take and follow directions
- HIPAA Compliance
- Patient confidentiality
- Patient Registration
- Scheduling appointments
- Insurance Verification
- Clinical Documentation
- Compassionate patient care
- Healthcare ethics
- Quality Improvement
- Medical team collaboration
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Electronic Health Records
- Office Administration
- Patient Scheduling
- Documentation and Recordkeeping
- Flexible Schedule
- Referral Coordination
- Computer Proficiency
- Insurance Authorizations
- Data Entry
- Task Prioritization
- Filing systems
- Patient Care Coordination
- Office Management
- Self Motivation
- Staff Leadership
- Scheduling Tests and Procedures
- Medical Terminology
- Interpersonal Skills
- Analytical Thinking
- Documentation Review
- Clerical skills
- Goal Setting
- Appointment Scheduling
- Professionalism
- Office Coordination
- Interpersonal Communication
- Document Preparation
- Patient Referral
- Medical Records Verification
- Payment Scheduling and Collection
- Workflow Management
- Time management abilities
- Continuous Improvement
- Inventory Management
- Adaptability
- Patient Health Information Access
- Basic Life Support for Health Care Providers (BLS)
- Employee Scheduling
- Microsoft Office Suite
- Patient Eligibility Requirements
- Office Equipment Operation
- Clinical Support
- Telephone Etiquette
- Financial Transactions
- File Maintenance
- Epic Systems
- Records Management
- Data Entry Software
- Problem-solving aptitude
- Appointment Setting
- Data Management
- Professional Demeanor
- Keyboarding
- Electronic Recordkeeping
- Medical Charting
- Written Communication
Certification
Certified Enrollment Counselor, 04/29/22
Honorsawardsmemberships
- High Honors
- Highest Honors
- President of National Honor Society
- President of Student Technology Leaders
Academicrecognition
Student of the Year, 2015-2016
References
- Daisy Baltazar, Former Coworker (213)298-0418
- Justin Sandoz Former Coworker (310) 702-6665
- Jennifer O’Campo, former coworker, (323) 353-7342
- Silvia Sanchez, former coworker, (323) 975-0855
Relevanthighschoolstudies
- Exploring Computer Science
- AP Literature and other AP courses
- Student Tech Leader
Languages
Spanish
Native or Bilingual
Timeline
ER Admitting Clerk
St.Francis Medical Center
05.2024 - Current
Front Desk Receptionist
Dream Kids Dental
08.2023 - 05.2024
Certified Medical Enroller
Umma Community Clinic
02.2022 - 07.2022
Covid Swabber
Predicine Inc
11.2021 - 01.2022
Front Office Manager
Westchester Dermatology
07.2021 - 10.2021
Referral Coordinator
Providence Medical Institution of Torrance
04.2021 - 07.2021
Human Resource Specialist
Securitas Security Services USA
12.2020 - 04.2021
Senior Patient Access Representative
Cedar Sinai Medical Center Urgent Care
01.2020 - 11.2020
Patient Services Representative
QueensCare Health Centers
09.2017 - 12.2019
Certified Enrollment Counselor, 04/29/22
High School Diploma -
Alliance Patti And Peter Neuwirth Leadership Academy
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