LESLIE STICKEL
Chester,VA
Summary
Diligent individual with background in nursing care and patient support, specializing in Emergency and Critical Care, as well as Optometry and Geriatric Home Health Care. Proven ability to assist in patient assessments and administer treatments under supervision. Demonstrated proficiency in medical terminology and patient communication. Healthcare professional skilled in patient care and medical support. Background includes providing essential nursing care and assisting in patient treatments. Known for strong focus on teamwork and adaptability to changing clinical needs, with proficiency in patient monitoring and medical documentation.
Overview
17
17
years of professional experience
Work History
Certified Optometric Technician Level 2
National Vision
03.2024 - Current
- Obtained Certified Optometric Tech Level 2 within 2 months of start of position.
- Earned an honorary national CHAMP Customer Service award within 7 months of being a part of National Vision.
- Performed diagnostic testing accurately, contributing to early detection of ocular conditions such as glaucoma or macular degeneration.
- Streamlined office procedures for increased efficiency and improved patient flow.
- Helped increase revenue by recommending additional services or products based on individual patient needs.
- Utilized electronic medical record systems for timely documentation of patient encounters, enhancing overall accuracy of information.
- Developed strong rapport with patients through empathetic listening skills and attention to detail during appointments.
- Conducted comprehensive pre-test evaluations, enabling optometrists to make accurate diagnoses and treatment plans.
- Adhered to strict safety protocols, maintaining a clean and sanitary work environment for both patients and staff.
- Educated patients on proper contact lens care, reducing incidence of complications from improper use.
- Contributed to team success by cross-training in various roles within the optometric practice.
- Collaborated closely with other healthcare providers to coordinate patient care effectively, fostering a multidisciplinary approach.
- Assisted in training incoming technicians on practice protocols and procedures, promoting consistent high-quality patient care.
- Managed patient records accurately, maintaining strict confidentiality and compliance with HIPAA regulations.
- Enhanced patient experience by providing thorough pre-testing and efficient communication with optometrists.
- Maintained inventory of optical supplies, ensuring availability of necessary equipment for efficient daily operations.
- Provided exceptional customer service, addressing patient concerns and inquiries professionally and promptly.
- Participated in continuing education opportunities to stay current on advancements in optometry best practices.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Collaborated with optometry staff to reach individual and team goals.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Identified issues during preliminary exam and addressed concerns with physician.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Server/Bartender
Bubba's 33
04.2023 - 02.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
Process Guide
Amazon
09.2017 - 05.2022
- Within 1 month of starting role, implemented a first of its kind state-of-the-art Robotic Arm into the RIC1 facility.
- Enhanced process efficiency by streamlining workflows and reducing bottlenecks
- Implemented process improvements for increased productivity and cost savings
- Developed comprehensive training materials for new hires to ensure consistent understanding of processes
- Collaborated with cross-functional teams to identify opportunities for process optimization
- Coached employees on best practices for maintaining high-quality standards throughout all processes
- Spearheaded continuous improvement initiatives, resulting in streamlined operations and heightened team morale
Home Health Aide
Individual Clients
10.2014 - 08.2017
- Helped rehabilitate an 89-year-old hip fracture patient with at-home care.
- Improved patient well-being by providing compassionate and attentive personal care
- Assisted clients with daily living activities, enhancing their independence and quality of life
- Maintained clean and safe home environment for patients, reducing falls and accidents
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient
- Provided emotional support to patients and families during difficult times, promoting positive atmosphere conducive to healing
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences
Registered Nurse
CJW Medical Center
05.2009 - 03.2012
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as liaison between healthcare team and loved ones.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Implemented evidence-based fall prevention strategies, resulting in significant decrease in patient falls within the unit.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Student Nurse Technician
CJW Medical Center
12.2007 - 05.2009
- Ensured timely responses to call lights, attending to patients'' needs quickly and efficiently.
- Developed strong therapeutic relationships with patients by demonstrating empathy and active listening skills during interactions.
- Exhibited excellent time management skills when prioritizing multiple tasks simultaneously under high-pressure situations.
- Participated in educational opportunities to continually improve nursing knowledge and enhance quality of patient care provided.
- Gained valuable experience in caring for diverse patient populations, including pediatrics, geriatrics, and those with chronic conditions.
- Enhanced patient care by providing compassionate support and assistance with daily living activities.
- Improved patient comfort by performing vital signs monitoring and reporting any abnormalities to nursing staff promptly.
- Maintained strict adherence to infection control protocols while assisting with various procedures, minimizing risks for patients and healthcare professionals alike.
- Supported optimal patient outcomes through accurate data collection and analysis for ongoing assessment purposes.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted in prevention of pressure ulcers through diligent repositioning of immobile patients every two hours.
- Provided emotional support to patients and their families during hospitalization, promoting overall wellbeing.
- Contributed to efficient unit operations by accurately documenting patient information in electronic medical records systems.
- Assisted nursing staff in maintaining clean and safe environment for patients, reducing risk of infections.
- Facilitated effective communication between patients, families, and healthcare team members, ensuring proper coordination of care.
- Applied evidence-based practices in delivering appropriate interventions according to individual patient needs.
- Maintained patient stability by checking vital signs and weight.
- Utilized strong critical thinking abilities when assessing complex situations and determining appropriate actions based on clinical guidelines.
- Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted patients with mobility by providing physical support and pushing wheelchairs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
Education
Associate of Applied Science - Nursing
John Tyler Community College
Chester, VA05.2009
Skills
- Coaching and Mentoring
- Visual field testing
- HIPAA Compliance
- Optometric Equipment Operation
- Pre-Testing Procedures
- Fundus Photography
- Prescription Interpretation
- Ocular anatomy knowledge
- Instrument Sterilization
- Color vision testing
- Diagnostic Imaging
- Medical terminology proficiency
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational Skills
- Patient Education
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Professionalism
- Medication and IV administration
- Direct Patient Care
- Patient Assessments
- Documentation and Charting
- Strong Clinical Judgment
- Patient and family advocacy
- Infection control measures
- Wound Care
- Compassion and Empathy
- IV setup
- Intravenous therapy
- Care Planning
- Patient Management
- Professional Bedside Manner
- Telemetry monitoring
- Licensed RN
- Advanced Cardiac Life Support (ACLS) certification
- Critical Care
- Collecting vitals
- Tracheostomy Care
- Patient Discharge
- Lab result interpretation
- Performing EKGs
- Complex Problem-Solving
- Proper catheter insertion/removal
- Intake and discharge
- Diabetes management
- Insulin medication assistance
- EMR / EHR
- High level of autonomy
- Chronic Disease Management
- ADL Assistance
- Diabetes and nutrition education
- Chest pain management
- HIPAA Education
- Emergency Care
- Cardiac Care
- Acute care expertise
- Oxygen saturation standards
- Feeding pumps understanding
- Mental Health Nursing
- Seizure Management
- Call triaging
- Home care
- Goal-Oriented
- Training and mentoring
- Employee Motivation
- Staff Management
- Processes and procedures
- Inventory Control
- Policy Enforcement
- Priority management
- Schedule development
- Process Monitoring and Improvement
- Team Leadership
- Safety Procedures
- Stress Tolerance
- Conflict Resolution
- Goal Setting
- Incident Reporting
- Basic Mathematics
- Time management abilities
- Physical Stamina
- Written Communication
- Quality Assurance
- Equipment Maintenance
- Cross-cultural communication
- Professional Demeanor
- Equipment Inspection
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Memory retention
- Cleanliness standards
- Safe Food Handling
- High-volume dining
- Service prioritization
- Suggestive Selling
- Dining area maintenance
- Allergy awareness
- Tableside Etiquette
- Point of sale operation
- Special dietary requirements
- Liquor, wine, and food service
- Positive and professional
- Calm Demeanor
- Team member support
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- High Energy and Stamina
- Cool Under Pressure
- Conflict and Complaint Resolution
Additional Information
CREATING REALISTIC ARTWORK AND KEEPSAKES FOR THE PEOPLE IN MY LIFE. Whether someone would like to memorialize a lost loved one or pet, or celebrate new life and loved ones, I enjoy bringing these subjects to life for the people that mean the most to me.
Timeline
Certified Optometric Technician Level 2
National Vision
03.2024 - Current
Server/Bartender
Bubba's 33
04.2023 - 02.2024
Process Guide
Amazon
09.2017 - 05.2022
Home Health Aide
Individual Clients
10.2014 - 08.2017
Registered Nurse
CJW Medical Center
05.2009 - 03.2012
Student Nurse Technician
CJW Medical Center
12.2007 - 05.2009
Associate of Applied Science - Nursing
John Tyler Community College
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