Athena EHR
Leslie Stone
Coeur D Alene,Idaho
Summary
Motivated clinical administrator committed to building integrated teams and improving patient outcomes. A highly collaborative leader with skills in personnel support, communication, and organization.
Overview
17
17
years of professional experience
Work History
Vice President of Clinical Operations
Heritage Health
09.2021 - Current
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Enhanced patient care quality by implementing evidence-based clinical practices and protocols.
- Streamlined clinical operations for increased efficiency, optimizing staff utilization and resource allocation.
- Developed comprehensive training programs to improve the skills of clinical staff members, resulting in better patient outcomes.
- Established a culture of continuous improvement, fostering collaboration among departments to drive innovation in patient care delivery.
- Championed a data-driven approach to decision-making within the organization, utilizing analytics to identify opportunities for growth and improvement.
- Cultivated strong relationships with key stakeholders such as physicians, administrators, and regulatory agencies to promote collaboration toward shared goals.
- Reduced hospital readmission rates by enhancing discharge planning processes and providing thorough follow-up support for patients transitioning from acute care settings.
- Served as a liaison between clinical departments and executive leadership, bridging communication gaps and facilitating information sharing for more informed decisionmaking.
- Developed, implemented, revised, and evaluated policies and procedures.
Director of Nursing Services
Heritage Health
05.2021 - 09.2021
- Improved patient care quality by implementing evidence-based nursing practices and protocols.
- Enhanced staff retention and job satisfaction through comprehensive training programs and supportive leadership.
- Developed new nursing policies for increased efficiency and better patient outcomes.
- Collaborated with interdisciplinary teams to provide comprehensive, patient-centered care.
- Led quality improvement initiatives resulting in higher patient satisfaction scores and reduced readmission rates.
Clinic Administrator
Heritage Health
09.2019 - 05.2021
- Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
- Reduced patient wait times by optimizing appointment scheduling and effectively managing staff workload.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Managed clinic budget, ensuring optimal allocation of resources for maximum operational success.
- Coordinated community outreach events to promote the clinic''s services and foster positive relationships with local organizations.
- Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
- Led employee engagement initiatives to boost morale, resulting in increased job satisfaction rates among clinic staff members.
Director of Patient Access
Heritage Health
07.2017 - 09.2019
- Developed and executed strategies for enhancing patient satisfaction and service excellence.
- Enhanced staff performance with regular assessments, feedback, and targeted training programs.
- Fostered a collaborative work environment to improve communication among team members and interdisciplinary collaboration.
- Championed patient-centered care initiatives, leading to increased patient satisfaction scores.
- Led initiatives aimed at reducing hospital readmissions through comprehensive discharge planning and follow-up procedures.
- Oversaw recruitment, hiring, and onboarding processes for new employees, ensuring a consistently high level of talent within the team.
Staff Nurse
North Idaho Advanced Care Hospital
07.2007 - 12.2010
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Mentored new nursing staff, supporting their professional growth and development.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
Education
Associate of Science - Nursing
Excelsior College
Albany, NYBachelor of Science - Nursing
Western Governors University
Salt Lake City, UT01.2024
Skills
- Problem Solving
- Clinical Operations
- Team Building
- Data Analysis
- Staff Management
- Critical Thinking
- Policy Implementation
- Adaptability
- Patient Safety
- Cross-functional Collaboration
- Conflict Resolution
- Relationship Building
Software
References
References available upon request.
Timeline
Vice President of Clinical Operations
Heritage Health
09.2021 - Current
Director of Nursing Services
Heritage Health
05.2021 - 09.2021
Clinic Administrator
Heritage Health
09.2019 - 05.2021
Director of Patient Access
Heritage Health
07.2017 - 09.2019
Staff Nurse
North Idaho Advanced Care Hospital
07.2007 - 12.2010
Associate of Science - Nursing
Excelsior College
Bachelor of Science - Nursing
Western Governors University
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