Leslie Subotnick
Sunnyside,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Benefits Specialist
Gusto-Remote
06.2021 - 08.2024
- Provided support via email, phone, and chat to employers and employees regarding their health, dental, vision, and COBRA, etc. benefits.
- Responds to benefits inquiries from employers and employees on plan details, benefits enrollments, status changes, and other general inquiries.
- Provided valuable information pertaining to company enrollment periods.
- Utilized multiple software programs in order to work through daily tasks efficiently.
- Ensured all customer communications are professional, accurate, and timely.
- Maintained a 95% or higher QA.
Call Center Specialist/Patient Access Representative
UNR School of Medicine-Reno, NV
Reno, NV
05.2019 - 10.2021
- Supported phone center with high volume calls, scheduling appointments and performing verification according to clinic rules and guidelines
- Collected co-pays, dues and cost shares and ensured deposit balanced at the end of shift
- Processed medical referrals and ensured that pre-certification and/or authorization are obtained, copayments were collected, and payments were sent to the appropriate department
- Coordinated communication between patients, family members, medical staff, and administrative staff
- Obtained and confirmed insurance and demographic information and accurately enter patient information into system and complete the patient registration process in an accurate manner
- Prepared and sent medical records to patients and referring providers
- Ordered supplies for office and providers.
Phone Banker 3/Operation Specialist
Wells Fargo-Reno, NV
Reno, NV
06.2015 - 08.2018
- Assisted phone bank representatives and customer on complex situations and resolved issues on products, services, policy and procedures
- Performed comprehensive account transactions and maintenance
- Resolved complex customer inquiries and issues seamlessly to ensure customer satisfaction
- Maintained a level 5 in customer service and quality assurance
- Observed and evaluated live and recorded phone calls of new hires and tenured bankers to provide coaching and guidance to develop their skills
- Lead and/or attend meetings and cross functional teams for diverse policy and process improvements.
Education
High School Diploma -
Sunnyside High School
Sunnyside, WA06.2004
Skills
- Benefits Explanation
- Benefits Administration
- Open enrollment
- Verbal and written communication
- Payroll coordination
- Accounting and finance understanding
- Accounting and finance reporting
- Understanding of finances
- Payment Collection
- Referral Verification
- Insurance Verification
- Billing support
- Patient Registration
- Appointment Setting
- De-Escalation Techniques
- Customer Service
- Account Management
- Billing Adjustments and Refunds
Timeline
Benefits Specialist
Gusto-Remote
06.2021 - 08.2024
Call Center Specialist/Patient Access Representative
UNR School of Medicine-Reno, NV
05.2019 - 10.2021
Phone Banker 3/Operation Specialist
Wells Fargo-Reno, NV
06.2015 - 08.2018
High School Diploma -
Sunnyside High School
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