Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Leslie Swead Fretty

Houston,TX

Summary

Dedicated Human Resources professional offering 12 years of success in benefits administration, employee relations and performance management. In-depth understanding of policy implementation, affirmative action guidelines and employment law compliance. Strong leader with proven problem solving and conflict resolution skills.

Overview

17
17
years of professional experience

Work History

Program Assistant

CHI/St. Luke’s Hospital
01.2021 - Current
  • Conduct regular internal audits for all healthcare employees within TX Division to ensure 85% or higher accuracy for compliance of vaccines/immunizations
  • Extensive compliance reporting for federal, state and local regulations for OSHA, CDC, HIPAA requirements
  • Provide support to Safety, Workers’ Compensation, and Training functions

Human Resources Generalist

Texas ABA Therapy
01.2020 - 01.2021
  • Managed all facets of human resources while overseeing and advising Leadership on recruitment, benefit administration, employee relations, performance management, and training

Training/Career Transition Coaching

JSWT
01.2015 - 01.2019
  • Led a management-level Job Search Work Team, guiding collaborative networking sessions, and sharing insights to drive participants’ job search progress.
  • Planned and delivered coaching programs focused on resume optimization, interview readiness, through career transitions — aligning with individual goals and timelines.
  • Implemented personalized coaching plans, applying feedback loops and agile adjustments to ensure continual progress and measurable results.

Human Resources Benefit Specialist

BOS Solutions (contractual)
01.2014
  • Ensured life and disability program for an onshore oilfield service company in U.S. and Canada are compliant
  • Reduced company exposure to litigations by spearheading an audit of life and disability program resulting in recoupment of several months of premiums from carrier
  • Conducted analysis to validate accuracy of employee benefit data required for migration of HRIS system
  • Provided premium billing reconciliation recovering several months of premiums using pivot tables

Senior Benefits Account Manager

MSH International (formerly Norfolk Mobility Benefits)
01.2009 - 01.2011
  • Provided worldwide insurance solutions for Third Party Administrator by identifying client’s potential risks and exposure. Designed the appropriate insurance coverage required for expatriates traveling to high-risk regions.
  • Reported 98% of monthly renewals before due date to clients/broker
  • Resolved escalated client concerns within 48 hours of established service agreement resulting in 89% client satisfaction
  • Negotiated annual contract renewals with underwriter
  • Facilitated client meetings to assess trends and identify service issues for corrective action steps

Education

B.S. - Business and Commerce

University of Houston Downtown

Lean Six Sigma Certified - Yellow & Green Belt

San Jacinto College

Human Resources Certification Preparation - undefined

San Jacinto College

Skills

  • Microsoft Office Suite
  • PeopleSoft
  • Ceridian
  • HRIS

Accomplishments

  • Exceeded quarterly objectives established by developing health plan persistency, growth in usage of electronic services, and ancillary net growth
  • Integrated benefit plans for all newly acquired physician group practices which reduced benefit cost by 7%
  • Reduced annual benefits operating cost by 27% through design and implementation of a comprehensive cafeteria, fully insured and/or self-funded plans
  • Pre-merger due diligence and post-merger integration resulting in significant plan cost reduction
  • Implemented vendor search for health plan claim administration resulting in savings in reduced fees and medical cost management
  • Awarded 3 day cruise for exceeding quarterly objectives by increasing ancillary net growth, health plan persistency, and usage of electronic services by enrolling 100,000 members in one year
  • Maintained 91% retention by developing strong working relationships for largest leading health care provider in United States
  • Averted $50,000 – $65,000 in potential fines from Department of Labor by successfully completing an internal audit with 72 hour notice for Employment Verification process

Timeline

Program Assistant

CHI/St. Luke’s Hospital
01.2021 - Current

Human Resources Generalist

Texas ABA Therapy
01.2020 - 01.2021

Training/Career Transition Coaching

JSWT
01.2015 - 01.2019

Human Resources Benefit Specialist

BOS Solutions (contractual)
01.2014

Senior Benefits Account Manager

MSH International (formerly Norfolk Mobility Benefits)
01.2009 - 01.2011

Lean Six Sigma Certified - Yellow & Green Belt

San Jacinto College

Human Resources Certification Preparation - undefined

San Jacinto College

B.S. - Business and Commerce

University of Houston Downtown
Leslie Swead Fretty