Dedicated Human Resources professional offering 12 years of success in benefits administration, employee relations and performance management. In-depth understanding of policy implementation, affirmative action guidelines and employment law compliance. Strong leader with proven problem solving and conflict resolution skills.
Overview
17
17
years of professional experience
Work History
Program Assistant
CHI/St. Luke’s Hospital
01.2021 - Current
Conduct regular internal audits for all healthcare employees within TX Division to ensure 85% or higher accuracy for compliance of vaccines/immunizations
Extensive compliance reporting for federal, state and local regulations for OSHA, CDC, HIPAA requirements
Provide support to Safety, Workers’ Compensation, and Training functions
Human Resources Generalist
Texas ABA Therapy
01.2020 - 01.2021
Managed all facets of human resources while overseeing and advising Leadership on recruitment, benefit administration, employee relations, performance management, and training
Training/Career Transition Coaching
JSWT
01.2015 - 01.2019
Led a management-level Job Search Work Team, guiding collaborative networking sessions, and sharing insights to drive participants’ job search progress.
Planned and delivered coaching programs focused on resume optimization, interview readiness, through career transitions — aligning with individual goals and timelines.
Implemented personalized coaching plans, applying feedback loops and agile adjustments to ensure continual progress and measurable results.
Human Resources Benefit Specialist
BOS Solutions (contractual)
01.2014
Ensured life and disability program for an onshore oilfield service company in U.S. and Canada are compliant
Reduced company exposure to litigations by spearheading an audit of life and disability program resulting in recoupment of several months of premiums from carrier
Conducted analysis to validate accuracy of employee benefit data required for migration of HRIS system
Provided premium billing reconciliation recovering several months of premiums using pivot tables
Senior Benefits Account Manager
MSH International (formerly Norfolk Mobility Benefits)
01.2009 - 01.2011
Provided worldwide insurance solutions for Third Party Administrator by identifying client’s potential risks and exposure. Designed the appropriate insurance coverage required for expatriates traveling to high-risk regions.
Reported 98% of monthly renewals before due date to clients/broker
Resolved escalated client concerns within 48 hours of established service agreement resulting in 89% client satisfaction
Negotiated annual contract renewals with underwriter
Facilitated client meetings to assess trends and identify service issues for corrective action steps
Education
B.S. - Business and Commerce
University of Houston Downtown
Lean Six Sigma Certified - Yellow & Green Belt
San Jacinto College
Human Resources Certification Preparation - undefined
San Jacinto College
Skills
Microsoft Office Suite
PeopleSoft
Ceridian
HRIS
Accomplishments
Exceeded quarterly objectives established by developing health plan persistency, growth in usage of electronic services, and ancillary net growth
Integrated benefit plans for all newly acquired physician group practices which reduced benefit cost by 7%
Reduced annual benefits operating cost by 27% through design and implementation of a comprehensive cafeteria, fully insured and/or self-funded plans
Pre-merger due diligence and post-merger integration resulting in significant plan cost reduction
Implemented vendor search for health plan claim administration resulting in savings in reduced fees and medical cost management
Awarded 3 day cruise for exceeding quarterly objectives by increasing ancillary net growth, health plan persistency, and usage of electronic services by enrolling 100,000 members in one year
Maintained 91% retention by developing strong working relationships for largest leading health care provider in United States
Averted $50,000 – $65,000 in potential fines from Department of Labor by successfully completing an internal audit with 72 hour notice for Employment Verification process
Timeline
Program Assistant
CHI/St. Luke’s Hospital
01.2021 - Current
Human Resources Generalist
Texas ABA Therapy
01.2020 - 01.2021
Training/Career Transition Coaching
JSWT
01.2015 - 01.2019
Human Resources Benefit Specialist
BOS Solutions (contractual)
01.2014
Senior Benefits Account Manager
MSH International (formerly Norfolk Mobility Benefits)
01.2009 - 01.2011
Lean Six Sigma Certified - Yellow & Green Belt
San Jacinto College
Human Resources Certification Preparation - undefined
Medical Lab Technician (Lead Tech) at HCA Clear Lake Regional Medical CenterMedical Lab Technician (Lead Tech) at HCA Clear Lake Regional Medical Center