LESLIE TAYLOR
FRISCO,TX.
Summary
A positive team player with a medical administrative back ground. Results oriented, organized individual who can quickly master new job challenges in diverse environments who works with good sense, good will and good character. Experience is broad in scope and includes the following skills: Patient Services Customer Service Leadership/Employee training Problem Solving Medical Insurance Billing/Coding Medical Auth.
Overview
12
12
years of professional experience
Work History
Patient Service Center Supervisor
Conifer Health Solutions
Frisco , TX
2021.03 - Current
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provides daily support/mentoring/training to new hires as well as existing PSC staff.
- Participates in and coordinates team huddles to provide reminders, education and information and to sustain a culture of engagement, collaboration, staff appreciation and ongoing communication.
- Answers inquiries and provides information to client/hospital directors, managers and staff as needed to assist with patient issues and follow-up. Provides assistance in managing escalated issues as needed.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Produced detailed and relevant reports for use in making business decisions.
Patient Service Center Rep II/Pre Auth Rep
Conifer Health Solutions
Frisco , TX
2018.07 - 2021.03
- Provide excellent service and communication skills by verifying appropriate information and recording patient data in an expedient and accurate manner
- Initiate/obtain/verify medical authorization from hospital payers
- Obtain/submit clinical information to obtain prior authorization before medical services rendered
- Submit pre-determination/ denial request and/or start process for provider
- Perform inbound/outbound calls/emails with ability and quality of services provided to patients /Doctors’ offices and insurance companies in a fast paced, high volume call center
- Assist with training/helping new and existing team members
- Compliant with The Health Insurance Portability and Accountability Act (HIPAA) & Protected Health Information (PHI)
Care Giver
Home Care
Plano , TX
2017.01 - 2018.07
- Assisted 87-year-old patient in her home with daily needs to include; medicine distribution, personal hygiene, dressing, assisted in transferring chairs and getting to bed
- Over saw patients daily and nightly schedule consisting of; doctors’ appointments, daily/hourly routine, exercise/recreational activities, family and friends visits and keeping her house clean
- Home Care Giving
Customer Support
RPC Staffing/ Nerium International
Dallas , TX
2016.01 - 2017.01
- Managing large amounts of inbound and outbound calls in a timely fashion
- Following communication” scripts” when handling different topics
- Identifying customer needs, research every issue; clarify information and providing a solution and/or alternative, Troubleshooting computer issues
- Following QA format
- Recognized as top 5 agent for top scores in customer support.
Lead Teller
Wells Fargo Bank
Colorado Springs , CO
2013.01 - 2015.01
- Maintain and balance a cash drawer, processing up to 20-25 customer transactions per hour
- Introduce customers to new products and services and consistently generates leads to sales team
- Strong computer knowledge with consistent, error- free balancing of commercial night deposit box
- Meet and exceed sales referrals on a weekly basis for scorecard with excellent customer service
- Recognized as an excellent referral source achieving Top Box 10 in sales
- Acknowledged every quarter for over achieving sales goals.
Child Care
Colorado Springs , CO
2010.01 - 2013.01
- Overall care of up to six children to include, outings, meals, and pre-kindergarten activities
- Responsible for medicine disbursements along with overall care
- Recognized as a competent caregiver with referrals within the military.
Education
Certificate - Pharmacy Technician
Lakewood College
Remote2012
Skills
- Administrative and Office Support
- Team Management/ Leadership
- Customer Satisfaction
- Report Preparation and Analysis
- Office Management
- Staff Training
- Analytical Approach
- Daily Logs/ Audits
- HIPPA Compliant
- Team Building
- Microsoft Word/Power
- Epic/PAI/MS4/Star
- Microsoft Word/Excel/PowerPoint
Timeline
Patient Service Center Supervisor
Conifer Health Solutions
2021.03 - Current
Patient Service Center Rep II/Pre Auth Rep
Conifer Health Solutions
2018.07 - 2021.03
Care Giver
Home Care
2017.01 - 2018.07
Customer Support
RPC Staffing/ Nerium International
2016.01 - 2017.01
Lead Teller
Wells Fargo Bank
2013.01 - 2015.01
Child Care
2010.01 - 2013.01
Certificate - Pharmacy Technician
Lakewood College
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