Leslie Taylor
Miami,Florida
Summary
Hardworking professional with years of experience and a proven knowledge of customer communication, customer satisfaction, and customer service. Aiming to leverage professional skills to successfully fill the Administrative Assistant role within any company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Opa-Locka Community Center
11.2021 - 03.2022
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Greeted 20-25 incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated 10-line telephone system to answer and direct high volume of calls.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Group Facilitator
Reality Community Center
06.2021 - 09.2021
- Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating environment.
- Prepared written opinions or decisions regarding cases.
- Met with patients individually for biofeedback sessions.
- Identified areas in need of improvement and implemented solutions.
- Prepared and led support groups for 20 patients.
- Developed programs and activities to help women improve attitudes towards treatment.
- Educated patients on potentially beneficial wellness services.
Administrative Assistant
AARP Foundation SCSEP
11.2019 - 03.2021
- Performed research to collect and record industry data.
- Managed department budgets and generated financial reports for management review.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Associate of Arts - Computer Information Systems
Miami Dade College
Miami, FL05.2007
Skills
- File and Maintain Record Keeping
- Accounting and Billing Software
- Office Supply Ordering
- Microsoft Office Suite
- Payroll for Staff
- Receive payments and record receipts
Certification
Office Procedures
Timeline
Receptionist
Opa-Locka Community Center
11.2021 - 03.2022
Group Facilitator
Reality Community Center
06.2021 - 09.2021
Administrative Assistant
AARP Foundation SCSEP
11.2019 - 03.2021
Associate of Arts - Computer Information Systems
Miami Dade College
Office Procedures
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