Leslie Taylor
Willows,CA
Summary
Motivated hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Highly effective time management, conflict resolution and communication skills.
Overview
10
10
years of professional experience
Work History
Patient Account Representative
Glenn Medical Center
04.2021 - 09.2023
- Processing day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivable data
- Receive billing record subpoenas, collect records needed, and send back in timely manner
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Posted payments and processed refunds.
- Monitored accounts for payment delinquency and initiated collection efforts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
Patient Access Specialist
Glenn Medical Center
04.2019 - 04.2021
- Greeted and assisted patients with check-in procedures.
- Collecting co-payments upon admittance
- Performed patient pre-admission, admission, transfer and discharge activities.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Facilitated communication between patients and various departments and staff.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on filing, phone etiquette and other office duties.
Cook
Glenn Medical Center
04.2018 - 04.2019
- Preparation of food for meals served at stated times
- Supervise dietary aides
- Inspect special diet trays to assure that the correct diet is served to the resident
- Work with the facility dietitian as necessary and implement recommended changes as required.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Cashier
Mar-Val
04.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked flexible schedule and extra shifts to meet business needs.
Cook/Server
The Last Stand Bar & Grill
02.2014 - 01.2017
- Worked effectively in fast-paced environments.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained kitchen organization and cleanliness
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Monitored food quality and presentation to maintain high standards.
- Accurately took care of cash and card transactions.
Education
High School Diploma -
Willows High School
Willows, CA06.2008
No Degree - General Studies
California State University - Chico
Chico, CA06.2008
Skills
- Customer Service
- Attention to Detail
- Data entry proficiency
- Time management
- Multitasking and Organization
- Aging reports analysis
- Insurance claims processing knowledge
- Medical Billing Understanding
- EMR
- Problem-Solving
- Collections experience
- Medical terminology knowledge
Affiliations
- Employee of the Month June 2020
References
- Traci Torres, 530-867-6482
- Janine Arent, 530-354-3683
- Stacy Lathem, 530-828-1255
Timeline
Patient Account Representative
Glenn Medical Center
04.2021 - 09.2023
Patient Access Specialist
Glenn Medical Center
04.2019 - 04.2021
Cook
Glenn Medical Center
04.2018 - 04.2019
Cashier
Mar-Val
04.2017 - 04.2018
Cook/Server
The Last Stand Bar & Grill
02.2014 - 01.2017
High School Diploma -
Willows High School
No Degree - General Studies
California State University - Chico
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