Leslie Thomas

Louisville,KY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

years of professional experience

NPAS/Parallon

03.2024 - Current

Demonstrated strong time management skills by effectively handling customer interactions while maintaining a high level of service quality.
Answered customer service inquiries via telephone to address customer needs and promote optimum outcomes.
Guided customers by offering tailored recommendations based on individual needs to resolve account balances, such as payment plans or settlements.
Documented customer interactions in internal database to maintain complete customer service history.
Increased customer loyalty by consistently delivering a high level of service that exceeds expectations.

NPAS/Parallon

02.2013 - 03.2024

Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Acted as a liaison between hospitals, patients, and insurance companies ensuring timely communication during critical incidents.
Responded to customer inquiries and help to resolve complaints to establish trust and increase satisfaction.
Responded to customer inquiries and provided assistance to resolve issues.
Offered assistance in training new hires in various roles.

University of Louisville

Louisville, KY

NPAS/Parallon

03.2024 - Current

NPAS/Parallon

02.2013 - 03.2024

University of Louisville