Leslie Thomas
Louisville,KY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Customer Advisor
NPAS/Parallon
03.2024 - Current
- Demonstrated strong time management skills by effectively handling customer interactions while maintaining a high level of service quality.
- Answered customer service inquiries via telephone to address customer needs and promote optimum outcomes.
- Guided customers by offering tailored recommendations based on individual needs to resolve account balances, such as payment plans or settlements.
- Documented customer interactions in internal database to maintain complete customer service history.
- Increased customer loyalty by consistently delivering a high level of service that exceeds expectations.
Support Specialist
NPAS/Parallon
02.2013 - 03.2024
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between hospitals, patients, and insurance companies ensuring timely communication during critical incidents.
- Responded to customer inquiries and help to resolve complaints to establish trust and increase satisfaction.
- Responded to customer inquiries and provided assistance to resolve issues.
- Offered assistance in training new hires in various roles.
Education
Marketing
University of Louisville
Louisville, KYSkills
- Active Learning
- Computer Skills
- Teamwork and Collaboration
- Customer Service
- Data Entry
- Account Updates
- Account Management
- Quality Assurance
Timeline
Customer Advisor
NPAS/Parallon
03.2024 - Current
Support Specialist
NPAS/Parallon
02.2013 - 03.2024
Marketing
University of Louisville