Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Thomas

Louisville,KY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Customer Advisor

NPAS/Parallon
03.2024 - Current
  • Demonstrated strong time management skills by effectively handling customer interactions while maintaining a high level of service quality.
  • Answered customer service inquiries via telephone to address customer needs and promote optimum outcomes.
  • Guided customers by offering tailored recommendations based on individual needs to resolve account balances, such as payment plans or settlements.
  • Documented customer interactions in internal database to maintain complete customer service history.
  • Increased customer loyalty by consistently delivering a high level of service that exceeds expectations.

Support Specialist

NPAS/Parallon
02.2013 - 03.2024
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between hospitals, patients, and insurance companies ensuring timely communication during critical incidents.
  • Responded to customer inquiries and help to resolve complaints to establish trust and increase satisfaction.
  • Responded to customer inquiries and provided assistance to resolve issues.
  • Offered assistance in training new hires in various roles.

Education

Marketing

University of Louisville
Louisville, KY

Skills

  • Active Learning
  • Computer Skills
  • Teamwork and Collaboration
  • Customer Service
  • Data Entry
  • Account Updates
  • Account Management
  • Quality Assurance

Timeline

Customer Advisor

NPAS/Parallon
03.2024 - Current

Support Specialist

NPAS/Parallon
02.2013 - 03.2024

Marketing

University of Louisville

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Leslie Thomas