Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Crystal Anthony

Fort Worth,TX

Summary

Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further various goals. Ready to leverage training and experience to take on new professional challenges. Skilled at networking, with excellent social media skills Flexible and able to maintain a sense of humor under pressure. Successful fundraising background. Focused, composed, and interested in helping others within the community. Ability to coordinate community service resources to meet the needs and expected demands of vulnerable local populations. Proficient in organizing program referrals, providing direct support, and coordinating outreach, and relationship development. Thoughtful individual offering a successful fundraising background. Focused, composed, and interested in helping others within the community.

Overview

15
15
years of professional experience

Work History

Property Manager

NRP Group
Fort Worth, TX
04.2022 - Current
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market
  • Followed up on delinquent tenants and coordinated collection procedures
  • Verified income, assets and expenses and completed file tracking sheet for each applicant
  • Trained and motivated leasing staff during bi-monthly trainings

Property Manager

Tac Real Estate
Shreveport, LA
12.2015 - 01.2019
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained constant balance of property petty cash account.
  • Completed annual rent calculations using housing database software.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained a sufficient Number of units so that they were market-ready at all times.
  • Carefully screened applicants for tenancy.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
  • Supervised and coordinated assigned audits promptly and professionally.
  • Accessed credit records to evaluate customer histories.
  • Conducted audit research, reconciled aging and problem accounts receivable and recommended appropriate actions to be taken.
  • Processed payments or cash application to Account Receivable Ledge ensuring payments are credited or posted properly.
  • Serving tenants evictions
  • Attended Eviction court on behalf of company.

Administrative Assistant

Greenwood Apartments
Greenwood, LA
12.2013 - 12.2015
  • Processed client rebate reconciliation, reporting, and check requests.
  • Responsible for Inputting all documents into a records management system.
  • Compiled annual recommendations for end-of-fiscal year budgets.
  • Reviewed collection reports determining the status of collections and amounts of outstanding balances.
  • Completed training in topics such as credit management and civil court practices to maintain up-to-date knowledge.
  • Performed periodic budgeting/modeling to project monthly cash requirements.

Customer Service Specialist

AT&T Inc.
Shreveport, LA
08.2012 - 12.2013
  • Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and support needs while complying with company standards.
  • Tracked orders, and shipments while assisting with other customer service needs.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Worked with new hires to educate them on various customer service tasks, product specifications, and company protocols.

Center Manager

Americas Cash Express
Shreveport, LA
11.2006 - 09.2012
  • Supervised employee work and service levels regularly to maintain compliance with company and industry standards.
  • Managed work and performance of more than 15 employees.
  • Prepared accounts for direct collection to independent collection agencies or legal collection department for further pursuit.
  • Organized and removed online banking files no longer in use.
  • Scheduled staffing for our main branch.
  • Met with clients to generate new business and negotiate contracts.

Front Desk Receptionist/Scheduler

Doctors Hospital
Shreveport, LA
05.2004 - 02.2007
  • Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
  • Checked patient data including insurance, demographic and health history to ensure all information was current.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.

Education

No Degree - Social Work

Texas Southern University
Houston, TX
05.2023

Associate of Arts And Sciences - Business

Tarrant County College District
Fort Worth, TX

Associate of Arts - Business

Southern New Hampshire University
Hooksett, NH

Associate of Arts - Accounting

Bossier Parish Community College
Bossier City, LA

Associate of Arts - Medical Assistant

Remington College
Shreveport, LA
2009

Skills

  • Exceptional oral and written communication skills
  • Staff management
  • Database management
  • Loan processing
  • Contract negotiation
  • Knowledge of eviction laws
  • Working knowledge of Affordable housing programs'
  • Collections
  • Accounting
  • Payment processing
  • Customer service
  • Financial reporting
  • Data entry
  • Account reconciliation
  • Strong in MS Access and Excel
  • Accounts payable specialist
  • Invoicing expertise
  • Audits understanding
  • Monitoring standards
  • Excellent organizational skills
  • Supervisory training
  • Recordkeeping
  • Debt management
  • Delinquent account management
  • Process audits
  • Time management
  • Account auditing
  • Intuit QuickBooks specialist
  • Invoice coding familiarity
  • Community service
  • Event planning
  • Team collaboration
  • Public speaking
  • People skills
  • Building Systems and Service
  • Administrative Leadership
  • Property Management Software Understanding
  • Complaints Investigation
  • Tenant Screening

Affiliations

  • Member, Small Business Association (2008 - present)
  • Delta Debutante (2004 - 2006)
  • Volunteer Caregiver (2004 - present)
  • Donating Every Opportunity Possible
  • CASA Volunteer (2020 - present)

Timeline

Property Manager

NRP Group
04.2022 - Current

Property Manager

Tac Real Estate
12.2015 - 01.2019

Administrative Assistant

Greenwood Apartments
12.2013 - 12.2015

Customer Service Specialist

AT&T Inc.
08.2012 - 12.2013

Center Manager

Americas Cash Express
11.2006 - 09.2012

Front Desk Receptionist/Scheduler

Doctors Hospital
05.2004 - 02.2007

No Degree - Social Work

Texas Southern University

Associate of Arts And Sciences - Business

Tarrant County College District

Associate of Arts - Business

Southern New Hampshire University

Associate of Arts - Accounting

Bossier Parish Community College

Associate of Arts - Medical Assistant

Remington College

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