Leslie Thompson
Plant City,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in over 30 years practice operations and nephrology.
Overview
31
31
years of professional experience
Work History
Assistant Director of Operations
Panoramic Health
04.2023 - Current
- Streamlined operational processes by implementing efficient systems and procedures, resulting in increased productivity and cost savings.
- Collaborated with cross-functional teams on strategic projects aimed at improving overall business performance.
- Optimized resource allocation by analyzing workflow data and identifying areas for improvement in efficiency or effectiveness.
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Group Manager
Florida Kidney Physicians
04.2017 - 04.2023
- Enhanced team productivity by implementing efficient workflow processes and prioritizing tasks.
- Managed multiple layers of the business operations during a time of incredible growth, Developed organizational structure to support the continued changes.
- Streamlined internal communication channels, fostering collaboration and improving overall team performance.
- Drove organizational change initiatives that resulted in streamlined operations, improved employee morale, and increased efficiencies throughout the group.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Practice Manager
Brandon Nephrology
12.2000 - 04.2017
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
Volunteer EMT
Seffner Mango Volunteer Fire Department
11.2000 - 11.2005
- Administered CPR, oxygen and other life-saving medical treatments.
- Conducted patient intake and triage procedures.
- Collaborated with medical doctors and other healthcare professionals.
Facility Administrator
Independent Renal Associates
01.1998 - 12.2000
- Streamlined facility operations by implementing efficient policies and procedures.
- Enhanced staff productivity through effective communication and training programs.
- Ensured seamless facility maintenance by coordinating with vendors and service providers.
- Minimized operational costs by efficiently managing budgets and reducing expenses.
Assistant Facility Administrator
Vivra Renal Care
03.1993 - 01.1998
- Enhanced facility efficiency by streamlining administrative processes and implementing new organizational systems.
- Reduced operational costs with thorough budget analysis and identifying areas for improvement.
- Improved staff productivity by developing effective training programs and providing ongoing support.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge on relevant legislation and guidelines.
Skills
- Change Management
- Performance Metrics
- Data Analysis
- Project Management
- Conflict Resolution
- Risk Management
- Team Leadership
- Operations Oversight
- Process Improvements
- Business Leadership
- Proficient in Office 365, Athena, eClinicalworks, PMD and QuickBooks
Timeline
Assistant Director of Operations
Panoramic Health
04.2023 - Current
Group Manager
Florida Kidney Physicians
04.2017 - 04.2023
Practice Manager
Brandon Nephrology
12.2000 - 04.2017
Volunteer EMT
Seffner Mango Volunteer Fire Department
11.2000 - 11.2005
Facility Administrator
Independent Renal Associates
01.1998 - 12.2000
Assistant Facility Administrator
Vivra Renal Care
03.1993 - 01.1998