Leslie Thompson
Tigard,OR
Summary
Dynamic leader with a proven track record at Hot Topic, elevating customer service standards and boosting conversion rates by over 10%. Expert in cash management and shift scheduling, excels in fostering team leadership and maintaining meticulous merchandising standards. Working cooperatively with other managers and keep open communication with corporate staff.
Overview
5
5
years of professional experience
Work History
Store Manager
Hot Topic
04.2021 - Current
- Managed daily operations such as scheduling, customer service, and merchandising, to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Selecting and hiring personnel, overseeing training, and conducting performance reviews.
- Raising Conversion rates from 20% to a consistent 30% or higher through staff training in customer service and product knowledge.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Sales Associate
Hot Topic
11.2020 - 04.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided assistance to customers, and fostered relationships to encourage return business.
- Daily cleaning duties such as sweeping, dusting, recovery, and cleaning out fitting room.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Cashier/keyholder
Hidden Lagoon Super Golf
02.2019 - 09.2020
- Responsible for opening and closing with minimal assistance from owners.
- Ensuring registers were counted properly and paperwork was completed every morning and night. Communicating and overages or shortages to owners.
- Explaining safety rules and procedures to customers, ensuring the best possible experience for customers.
- Communication with owners and cashiers everyday about weather changes and how best to keep patrons safe since establishment is outside.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Accounting And Business Management
Gulf Coast State College
Panama City, FLSkills
- Customer Service
- Problem-Solving
- Shift Scheduling
- Multitasking and Organization
- Fast Learner
- Team Leadership and Coaching
- Friendly and Positive
- Cash Management
Timeline
Store Manager
Hot Topic
04.2021 - Current
Sales Associate
Hot Topic
11.2020 - 04.2021
Cashier/keyholder
Hidden Lagoon Super Golf
02.2019 - 09.2020
Accounting And Business Management
Gulf Coast State College