Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Thurman

Odessa,TX

Summary

Dynamic leader with proven expertise in coaching and mentoring, as demonstrated at Academy Sports + Outdoors. Excelled in performance improvement and customer focus, significantly enhancing team efficiency and customer satisfaction. Skilled in regulatory compliance and data entry, adept at driving results through teamwork and collaboration. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

4
4
years of professional experience

Work History

Team Lead Cashier

Academy Sports + Outdoors
04.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Loan Processor

Southwest Heritage Credit Union
02.2021 - 06.2024
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.

Front Desk Customer Service Representative

Best Western Plus Hotel
06.2020 - 09.2020
  • Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
  • Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
  • Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
  • Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.

Education

GED -

Crane High School
Crane
06.2000

Certification - Phlebotomy

Odessa College
Odessa
08.2018

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Complaint resolution
  • Employee Evaluation
  • Invoice Verification
  • Data Entry
  • Teamwork and Collaboration
  • Information Verification
  • Regulatory Compliance
  • File Management

Timeline

Team Lead Cashier

Academy Sports + Outdoors
04.2024 - Current

Loan Processor

Southwest Heritage Credit Union
02.2021 - 06.2024

Front Desk Customer Service Representative

Best Western Plus Hotel
06.2020 - 09.2020

GED -

Crane High School

Certification - Phlebotomy

Odessa College

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Leslie Thurman