Summary
Overview
Work History
Education
Skills
Technical Skills
References
Timeline
Generic

Leslie Thyne

Wellington,FL

Summary

Seasoned IT Program Manager with several-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization with a background in leading complex project initiatives, driving change management processes, and implementing strategic information technology solutions. Known for ability to build high-performance teams and manage stakeholder relationships effectively. Successful track record of delivering projects on time while ensuring alignment with business needs and industry standards. Strong problem-solving skills accompanied by proven competence in risk management. Results-driven IT Program Manager known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions.

Overview

24
24
years of professional experience

Work History

IT Program Manager

Lakeside Book (LSC Communications)
Warrenville, IL
10.2016 - Current

Accomplished IT Program Manager with over 19 years of experience in leading and managing large-scale, complex IT programs. Proven expertise in integrating systems, managing enterprise-level software and customer implementations, and driving continuous process improvement. Adept at leading cross-functional teams, collaborating with internal and external stakeholders, and ensuring the alignment of IT initiatives with organizational goals. Strong leadership, communication, and project management skills, with a consistent track record of delivering successful projects on time, within budget, and with high customer satisfaction.

  • Led and managed IT programs to define scope, objectives, and deliverables, ensuring alignment with organizational goals.
  • Developed and maintained project timelines, milestones, and resource plans for smooth project execution.
  • Oversee seamless implementations of enterprise-level projects, including complex integrations with manufacturing, warehousing, and distribution, and ERP systems.
  • Managed relationships and collaboration with internal and external stakeholders, ensuring successful project rollouts and customer satisfaction.
  • Developed and executed strategic roadmaps for IT projects and departments, collaborating with business, finance, and IT leaders.
  • Monitored project progress and provided high-level status reports and presentations to the Executive Leadership Team (ELT).
  • Identified risks, gaps, and issues within projects, implementing mitigation strategies to keep projects on track.
  • Drove standardization and transformation of the PMO, creating scalable and repeatable processes across the organization and acquired companies.
  • Developed budgets, ROMs, and cost models, ensuring financial management of IT projects.
  • Advocated for customers' needs and ensured continuous product/service improvements based on feedback.
  • Managed the transition of projects to ongoing support teams, developing SOPs, and training for continued success.
  • Delivered continuous process improvements and refined workflows based on data-driven analysis.
  • Developed and executed change management strategies to drive adoption and reduce resistance to new systems and processes.
  • Supported the implementation of software solutions, ensuring alignment with project goals and customer requirements.

Senior Project Manager

RR Donnelley & Sons Co
Warrenville, IL
06.2011 - 10.2016

Results-driven Senior Project Manager with extensive experience in managing large-scale client projects, particularly in Print, Fulfillment, and Warehouse solutions. Proven ability to lead successful implementations, coordinate multi-faceted teams, and manage high-profile projects while meeting tight deadlines, budget constraints, and complex client requirements. Proficient at prioritizing tasks, mitigating risks, and ensuring seamless communication between clients, internal teams, and external vendors. Strong track record in improving processes, providing comprehensive training, and delivering post-implementation support to ensure long-term client satisfaction.

  • Oversaw and managed large-scale enterprise client projects, focusing on print, fulfillment, and warehousing needs, leading to successful implementations and coordinating the full project lifecycle, from discovery to post-implementation.
  • Coordinate and prioritize project tasks, manage timelines, maintain project plans, and communicate project status to both internal and external stakeholders.
  • Lead successful project implementation by gathering requirements efficiently, working with external vendors, and conducting on-site client meetings for full scope and discovery sessions.
  • Oversaw requests aligned with Service Level Agreements (SLAs), including gathering business requirements for warehousing, print on demand, fulfillment, and commercial services.
  • Identified and led risk assessments and mitigation planning, identifying potential issues, and implementing solutions to avoid delays and disruptions.
  • Work with transfer protocols for PDF/native files, manage proof approvals, press checks, and develop customized solutions for clients.
  • Ensure proper training and knowledge transfer to employees, improving internal processes to meet client needs.
  • Manage Account Support teams to ensure readiness for Go Live dates, and ensure a full understanding of the processes created.
  • Coordinate with internal teams, sales, corporate departments, and clients to ensure effective communication and alignment throughout the project lifecycle.
  • Create and update procedures, workflows, and work instructions for the proper implementation of print-related projects.
  • Monitor and manage project phases to ensure deadlines, standards, and budget compliance.
  • Oversee full go-live preparations and post-implementation support, ensuring continuous service and successful transitions.
  • Mentor project specialists to assist in managing projects of various scales, and teach best practices for implementation and process management.
  • Collaborated with cross-functional teams and external vendors to ensure seamless execution and alignment with client objectives.
  • Acted as the main point of contact for clients, ensuring consistent communication and customer satisfaction.
  • Communicated project status to stakeholders, and facilitated the flow of information between internal teams and external vendors.
  • Supported project managers in the development and execution of project plans, ensuring that all deliverables met client expectations.
  • Assisted with client training and post-implementation support.

Senior Project Manager

RR Donnelley & Sons Co
Hyde Park, MA
04.2007 - 06.2011

Highly skilled Senior Project Manager with experience in managing complex client projects in the Print/Fulfillment facilities. Expertise in delivering successful solutions within agreed-upon timelines, while efficiently managing project tasks, requirements gathering, risk assessments, and client relations. Strong track record of leading cross-functional teams, collaborating with external vendors, and managing full-scale implementations from scope definition to post-implementation support. Known for optimizing processes, creating comprehensive documentation, and training staff to ensure continued success and client satisfaction.

  • Manage and maintain client projects to implement solutions for print/fulfillment needs, ensuring successful implementations by meeting timelines and gathering requirements efficiently.
  • Coordinate and prioritize project tasks, manage timelines, and communicate project status to clients, internal resources, and senior management.
  • Lead on-site client meetings for the full scope and discovery sessions to ensure clarity and alignment on project goals and requirements.
  • Manage requests based on Service Level Agreements (SLAs), handling ERDs, queries/issues, and involvement in warehousing, invoicing, Print On Demand/Fulfillment, and commercial areas.
  • Identify potential risks, conduct risk assessments, and develop mitigation plans to ensure project success and minimize delays.
  • Work with transfer protocols for PDFs/native files, manage proof approvals, press checks, and create tailored client solutions.
  • Collaborate closely with internal teams and train employees on system knowledge and client-specific processes to enhance service delivery.
  • Alignment with the Vice President of the facility for all customer activities.
  • Ensure Account Support teams are fully prepared for Go Live dates with a thorough understanding of all implemented processes.
  • Manage communication across facilities, sales, corporate teams, and clients, ensuring all stakeholders are aligned and informed throughout the project, and that deliverables within client requirements and agreed-upon timelines are met.
  • Create and update print-related documents, procedures, workflows, and work instructions to guarantee accurate and efficient implementation.
  • Monitor and report progress across each project phase, ensuring that deadlines, standards, and budget constraints are met.
  • Oversaw Go Live preparations and provided ongoing post-implementation support to address any client needs or issues.
  • Monitored project progress, identified potential issues, and implemented corrective actions when necessary.
  • Acted as a liaison between clients, internal teams, and vendors to ensure smooth communication and successful project completion.
  • Created detailed project documentation, including timelines, workflows, and SOPs for internal use and client reference.
  • Assisted in managing day-to-day project tasks, schedules, and resource allocation for various client-facing projects.
  • Supported the project management team in coordinating and communicating project status to internal teams and clients.
  • Contributed to the development of project documentation, ensuring clarity and consistency across all stages of project execution.
  • Facilitated client meetings and trainings on system usage and process flows for a smooth implementation experience.

Financial Specialist

Faith Moore & Associates, Ltd
Boston, MA
05.2005 - 04.2007

Handle all daily processing of invoicing, A/R, A/P, payroll, financial reporting, mail distribution, ordering office supplies, and controlling/researching reducing costs. Maintain the inventory control database, shipping and receiving of all products ordered, and the ACT database. Interacts with vendors and clients. Process all insurance policies, workmen’s compensation, and profit-sharing information. Created and updated budgets yearly (budget vs. actual). All financial reporting, including job costing, P&L reviewing, journal entries, reconciliation of all bank accounts, credit card accounts, commercial loans, lines of credit, and petty cash accounts. Responsible for all transferring of funds, wire transfers, deposits, commissions, and interacting with bank representatives on a weekly basis. Creating and updating multiple documents, procedures, and policies to maintain company standards. Handle all HR and payroll issues. Coordinating all meetings, site visits, staff/client itineraries, and transportation services for clients and staff. Daily financial meetings with the president. Process all year-end taxes, 1099s, W-2s, and assist the CPA accountant in all year-end closes. Involved with all program managers in planning events, creating invitations, menus, signs, and graphic design. Provide assistance to the President and Managing Director's daily needs. Redesigned the office work area for a more efficient work environment and processing. Maintained QuickBooks database.

Staff Accountant

RR Donnelley & Sons Co (W.E. Andrews)
Bedford, MA
04.2001 - 05.2005

Process timely and accurate weekly and monthly payroll runs for 200 salaried and hourly employees, commissions, and manage the payroll procedural database. Provide payroll technical support to the Controller; input census data, reconcile ADP reports, process tax letters, and coordinate W-2 distribution. Manage and research processes for payroll and human resources, including all aspects of 401(k) record-keeping, workers' compensation reporting, health, dental, retirement, and insurance enrollment, maintenance, and billing. Process inter-company billing for 32 off-site printing plants. Responsible for the cost sheet analysis of all jobs. Responsible for financial reporting of backlog reports, cost accounting reports, job-ship not billed, month-end closing, and finished goods reports using Seagate Crystal Report. Oversee corporate credit lines. Currently, we are revamping the ADP payroll system and creating documentation for future training and payroll maintenance. Key contact in responding to employee and multi-departmental queries on a range of issues, from Payroll and Human Resources to Accounting and Benefits. Assisted in the Controller's responsibilities during their absence. Assisted in the Sarbanes-Oxley 404 audit.

Education

High School Diploma -

Andover High School
Andover, MA
06-1996

Skills

  • Innovation management with driving automation
  • Stakeholder management and collaboration
  • IT/Business strategy development
  • Cross-functional team leadership
  • Business process improvement
  • Project leadership with excellent communication
  • Project management, vendor management
  • Analytical thinking, organizational skills
  • Adaptability and flexibility, multitasking capacity

Technical Skills

  • Microsoft Excel, Word, Powerpoint, Outlook
  • Homegrown Systems - WCSS, WBS, CustomRoute (internal specifications and file delivery), CustomPoint (eStore), CustomBuy (sourcing platform), COMN (manufacturing), Avanti (manufacturing), Vista Plus (reporting)
  • Google site, drives, folders, email
  • Smartsheet (real-time project plan tool)
  • Quickbooks

References

References available upon request.

Timeline

IT Program Manager

Lakeside Book (LSC Communications)
10.2016 - Current

Senior Project Manager

RR Donnelley & Sons Co
06.2011 - 10.2016

Senior Project Manager

RR Donnelley & Sons Co
04.2007 - 06.2011

Financial Specialist

Faith Moore & Associates, Ltd
05.2005 - 04.2007

Staff Accountant

RR Donnelley & Sons Co (W.E. Andrews)
04.2001 - 05.2005

High School Diploma -

Andover High School
Leslie Thyne