Leslie Tillman
Charlotte,NC
Summary
Dedicated professional with 10 years of experience in back office operations, administrative support, and customer service. Known for exceptional organizational skills and keen attention to detail. Proficient in data analysis, strategic development, and problem-solving. Eager to apply expertise towards enhancing team achievements.
Overview
9
9
years of professional experience
Work History
Accounts Payable Specialist
Flow Control Group
Charlotte, NC
07.2024 - Current
- Process an average of 10 invoices per hour, totaling approximately 200 invoices weekly.
- Resolve complex payment issues through diligent research, clear communication with the buyer, vendor and timely escalation when needed.
- Organize and maintain filing system for accounts payable documentation, ensuring easy access to relevant information when needed.
- Enhanced vendor relationships through timely communication and effective resolution of discrepancies in billing statements.
- Manage high volume of invoices, ensuring accurate coding and prompt approval from relevant departments.
- Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
Accounts Payable Analyst
Eastwood Homes
Charlotte, North Carolina
08.2023 - 02.2024
- Performed bank reconciliation processes on a regular basis to detect any discrepancies between actual bank balances and accounting records.
- Filed invoices, checks and other documents in an organized manner for easy reference.
- Reviewed employee expense reports for compliance with company policies and procedures prior to processing reimbursement requests.
- Handled all the invoices and utilities from the Atlanta and Triad divisions.
- Sent out the AP report to be reviewed and approved by management for the next weeks check runs.
- Uploaded check file into Avid exchange system on each Monday.
- Managed approximately 300 invoices weekly.
AP Analyst
The Metro Group Inc
Long Island City, New York
04.2023 - 07.2023
- Reconciled vendor statements, request missing, invoices, research, and correct any discrepancies.
- Respond to vendors operations management inquiries in timely manner via email or phone.
- Set up new vendors, update vendors profile information, filled out credit applications, requested updated W-9 as needed.
- Verified and processed all vendor invoices for accuracy.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
Accounts Payable
Cardinal Logistics Management
Charlotte, NC
07.2022 - 04.2023
- Review LTL billing inbox for invoices and matters to prioritize and expedite.
- Communicate and interact with management, co-workers, customers and carriers via phone and email in a professional manner.
- Update customers and carriers profile, request missing paperwork to process payments. Verify rates, answer payment status, research short pays and missing payments.
- Create invoices to customers.
- Review and verify accuracy of invoices, proof of deliveries, lumpers for legibility and accuracy.
- Process payments accurately and in a timely manner.
- Issues stop payments and re issue payments, place loads on hold until further notice.
- Verify invoices against purchase orders for goods or services received before issuing payment.
- Operate computers programmed with accounting software to record, store, and analyzed information.
- Access computerized financial information to answer general questions and give details on specific accounts.
Operations Specialist
Republic Finance LLC
Charlotte, NC
01.2022 - 06.2022
- Opened, sorted, and distributed daily mail.
- Researched and resolved accounts payments discrepancies.
- Processed payments via checks, money orders received by mail daily.
- Prepared daily bank deposits, cut checks, set up auto pay and code new customers accounts.
- Filed UCC on refinanced loans.
- Prepared for end of month.
- Corresponded with customers regarding payment schedules, outstanding payments and other finance related injuries.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Made appropriate account corrections to resolve customer problems.
- Analyzed and resolved misapplied payments and banking discrepancies.
- Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes.
- Reconciled records of bank transactions.
- Prepared bank deposits by compiling data, verifying and balancing receipts and sending money orders, checks payment to banks.
Repossession Specialist
Republic Finance LLC
Charlotte, NC
02.2021 - 01.2022
- Reviewed all 45 day past due accounts. Mailed all corresponding letters to customers via standard and certified mail.
- Uploaded all new repo assignments into CARS. Handled all recoveries and redemptions. Updating CBI codes on customers credit report.
- Negotiated sale bids with the auctions houses.
Collections Specialist II
Republic Finance LLC
Charlotte, NC
11.2019 - 02.2021
- Initiated outbound calls to existing delinquent accounts with the use of an auto dialer and making manual calls.
- Resolved delinquent accounts by collecting the full amount due.
- Established solid payment agreement to bring accounts current based on customers finances. Followed up with customers.
- Processed payments over the phone via debit cards and check by phone.
- Located debtors by utilizing skip tracing, calling references listed on the accounts.
- Updated customers address, phone number etc.
- Documented pertinent information accurately and efficiently according to company standards.
Customer Service Representative II
Republic Service
Charlotte, NC
06.2016 - 09.2019
- Answered incoming calls for service in a timely matter.
- Set up new residential service, provided updates on delivery of containers, route delays, scheduled service calls and missed picks.
- Documented pertinent information accurately and efficiently in Salesforce according to company standards.
- Investigated any billing discrepancies in a timely manner, applied credits when necessary.
- Cancelled, reinstated and placed accounts on seasonal holds.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Education
High School Diploma -
Swansea High School
Swansea, SC06.1994
Skills
- Proficient in Microsoft Word
- Proficient in Great Plains
- Turvo platform expertise
- Acumatica expertise
- Sage 50 proficiency
- Proficient in Prophet 21
- EDI
- Microsoft Excel
- Salesforce
- Outlook
- Quick books
- Three-way invoicing process
- Timberland expertise
Timeline
Accounts Payable Specialist
Flow Control Group
07.2024 - Current
Accounts Payable Analyst
Eastwood Homes
08.2023 - 02.2024
AP Analyst
The Metro Group Inc
04.2023 - 07.2023
Accounts Payable
Cardinal Logistics Management
07.2022 - 04.2023
Operations Specialist
Republic Finance LLC
01.2022 - 06.2022
Repossession Specialist
Republic Finance LLC
02.2021 - 01.2022
Collections Specialist II
Republic Finance LLC
11.2019 - 02.2021
Customer Service Representative II
Republic Service
06.2016 - 09.2019
High School Diploma -
Swansea High School