Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leslie Torres

Cicero,IL

Summary

Offering caring and supportive nature, ready to learn and thrive in helping environment. Brings strong interpersonal skills and genuine interest in patient care. Ready to use and develop communication and organizational skills in Psychosocial Aide role.

Overview

3
3
years of professional experience

Work History

Psychosocial Aide

Austin Oasis
02.2025 - Current
  • Provide socialization/stimulation to residents in the facility
  • Assist with crisis intervention as needed
  • Address residents' concerns and goals while maintaining constant communication with the residents as well as their social worker
  • Monitor or assist during smoking times
  • Assist during facility mealtimes
  • Assist with resident's mail delivery


Health Care Services Corporation BCBSIL

Bilingual Call Center Representative
09.2023 - 02.2024
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained up-to-date knowledge of Medicaid regulations, ensuring accurate eligibility determinations.
  • Update account information to maintain costumers records
  • Assist with insurance questions , eligibility, and prior authorizations of medication.
  • identified billing errors and obtained missing information for claims payments
  • Maintained up-to-date knowledge of changes in Medicaid regulations, sharing relevant updates with team members as needed.

Dental Assistant

More Smiles Of Beverly
01.2022 - 02.2023
  • Assisted with patient intake and ensured accurate completion of medical history forms.
  • Managed sterilization of dental instruments following infection control protocols.
  • Scheduled appointments and coordinated patient follow-up communications professionally.
  • Explained treatment procedures and instructed patients on home care guidelines.

Education

Call Representative Certification Completion -

Health Care Services Corporation BCBSIL
Chicago, IL
10-2024

Dental Assistant Certificate -

Dental Academy of Chicago
Chicago, IL
01-2023

High School Diploma -

Albizu Campos Puertorican High School
Chicago, IL
07-2020

Skills

  • Calm Under Pressure
  • Attention to detail
  • Scheduling appointments
  • Emotional Support
  • Multitasking
  • Active listening
  • Patient monitoring
  • Bathing assistance
  • Feeding assistance
  • Dressing assistance
  • Emotional support
  • Assisting with personal grooming
  • Documenting behaviors

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Psychosocial Aide

Austin Oasis
02.2025 - Current

Health Care Services Corporation BCBSIL

Bilingual Call Center Representative
09.2023 - 02.2024

Dental Assistant

More Smiles Of Beverly
01.2022 - 02.2023

Call Representative Certification Completion -

Health Care Services Corporation BCBSIL

Dental Assistant Certificate -

Dental Academy of Chicago

High School Diploma -

Albizu Campos Puertorican High School

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