Leslie Tovar
Austin,TX
Summary
Fast paced learner with the ability to adapt to demanding professional environments. Resourceful self-starter with expertise in managing high volume client pipeline. Strategic problem solver with success in operating and managing multiple business structures.
Overview
6
6
years of professional experience
Work History
Mortgage Loan Closer
UpEquity
Austin, TX
11.2021 - Current
- Provided highest level of service and support to customers, closing agents and realtors.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Worked with underwriters to fix application problems and resolve issues.
- Monitored pipelines to track and log status of loans.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
Mortgage Loan Closer
Rapid Mortgage Company
Cincinnati, OH
01.2021 - 11.2021
- Prepared all paperwork for loan package and arranged final closing meeting.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout mortgage closing process.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Handled any conditions sent from underwriting departments.
- Maintained compliance with privacy and security requirements, as well as federal statutes.
- Coordinated closing process with attorneys, title companies and government clerks.
- Produced and submitted completed loan packages to title and escrow professionals.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Conducted pre-funding and funding authorization for each closing.
Mortgage Loan Processor
Caliber Home Loans
Irving, TX
08.2020 - 10.2020
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Communicated with originator and applicant concerning progress of loan file.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Set up and completed loan submission packages.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering FHA and VA IRRRL loans.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Consulted with outside vendors to identify and resolve loan closing issues.
Restaurant Manager
El Patio De Ma'Coco
Alpine, TX
07.2019 - 07.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
Case Manager
Bluebonnet Trails Community Services
Bastrop , TX
02.2016 - 06.2019
- Helped patients receive appropriate, high-quality care with reasonable goals.
- Partnered with physicians, social workers, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Managed caseload of 30 youth (3-17) to provide comprehensive, community-based care.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Collaborated with external agencies to meet educational and transitional needs of students.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Developed positive relationships with parents to foster communication and encourage involvement for student growth.
- Developed and implemented transition services plan to facilitate movement from school to activities.
- Monitored student progress and reviewed and revised IEP to meet emerging student needs.
- Facilitated special education placement process in partnership with parents to provide free appropriate public education for eligible referrals.
- Liaised with teachers to develop Individualized Education Programs to provide quality education for students with disabilities.
- Provided clients with recommendations to community resources.
- Devised and enhanced treatment strategies to promote continued progress.
- Performed client assessments and developed treatment plans.
Education
Bachelor of Arts - Psychology
Texas State University
San Marcos, TX08.2015
Skills
- Closing Disclosures
- Loan Processing Coordination
- Customer Relations
- Invoice Preparation
- Goal Development
- Progress Monitoring
- Safety and Risk Assessments
- Team Meetings
- Performance Improvement
- Management of Financial Resources
- Restaurant Operation
- Organization and Prioritization
Timeline
Mortgage Loan Closer
UpEquity
11.2021 - Current
Mortgage Loan Closer
Rapid Mortgage Company
01.2021 - 11.2021
Mortgage Loan Processor
Caliber Home Loans
08.2020 - 10.2020
Restaurant Manager
El Patio De Ma'Coco
07.2019 - 07.2020
Case Manager
Bluebonnet Trails Community Services
02.2016 - 06.2019
Bachelor of Arts - Psychology
Texas State University
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