Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leslie Tranquilino

Fort Worth,TX

Summary

Dynamic and dependable professional with extensive experience at HD Supply, excelling in warehouse organization and customer service. Proven ability to enhance efficiency through effective training and communication. Skilled in heavy lifting and order processing, consistently achieving high customer satisfaction and operational excellence. bilingual, english & spanish.

Overview

10
10
years of professional experience

Work History

General Warehouse Associate

HD Supply
11.2020 - Current
  • Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
  • Processed incoming shipments, verifying accuracy of items received against packing lists.
  • Maintained organization of storage areas to enhance accessibility and efficiency.
  • Conducted regular inventory counts to ensure stock accuracy and availability.
  • Trained new associates on safety protocols and operational procedures.
  • Maintained clean work areas by disposing of waste materials properly and organizing storage spaces as needed.
  • Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Sorted and delivered materials to different work areas and staff.

Customer Service Representative

HD Supply
11.2020 - Current
  • Resolved customer inquiries through effective communication channels, ensuring satisfaction and prompt issue resolution.
  • Utilized CRM software to track customer interactions and maintain accurate account information.
  • Collaborated with team members to streamline processes, enhancing overall service efficiency.
  • Provided training and mentorship to new representatives, fostering a supportive learning environment.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Teller

GardaWorld Cash Services
07.2018 - 11.2020
  • Processed customer transactions efficiently and accurately, maintaining cash drawer integrity.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to enhance workflow efficiency during peak hours.
  • Trained new tellers on operational procedures and compliance standards to ensure accuracy.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Trained new hires on customer service policies and procedures.

Customer Service Cashier

Cost Plus
06.2015 - 07.2018
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Managed cash register operations, ensuring balanced cash drawers at end of shifts.
  • Resolved customer inquiries and complaints with professionalism and empathy.
  • Assisted in training new cashiers on procedures and customer service best practices.
  • Monitored inventory levels at the front end, reporting discrepancies to management promptly.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.

  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Education

High School Diploma -

Grand Prairie High School
Grand Prairie, TX
06-2016

Skills

  • Heavy lifting
  • Loading and unloading
  • Pallet jacking
  • Warehouse organization
  • Order picking and processing
  • Punctual and dependable
  • Customer service
  • bilingual

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

General Warehouse Associate

HD Supply
11.2020 - Current

Customer Service Representative

HD Supply
11.2020 - Current

Teller

GardaWorld Cash Services
07.2018 - 11.2020

Customer Service Cashier

Cost Plus
06.2015 - 07.2018

High School Diploma -

Grand Prairie High School

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